Rosalba Ortiz
Clerical
Chaparral,NM
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
30
30
years of professional experience
Work History
Caregiver
At Home Personal Care Services
05.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
School Bus Driver
Boone Transportation
Anthony, NM
08.1999 - 07.2004
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Communicated information to parents to promote good communication and transparency.
Office Secretary
Bruce Foods Corporation
02.1994 - 08.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
High School Diploma -
Gadsden High School
Anthony, NM05.1993
Skills
- Case Management
- Community Integration
- Companionship and Emotional Support
- Time Management
- Multi-Line Phone Systems
- Verbal and Written Communication
- Data Verification
- Database Entry
- Legal Document Preparation
- School District Compliance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Caregiver
At Home Personal Care Services
05.2017 - Current
School Bus Driver
Boone Transportation
08.1999 - 07.2004
Office Secretary
Bruce Foods Corporation
02.1994 - 08.1998
High School Diploma -
Gadsden High School
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