Rosalba Palacios
Commerce City,CO
Summary
With a proven track record at City of Aurora, I excel in benefits administration and human resources management, showcasing strong bilingual communication and meticulous documentation skills. My expertise in ensuring benefits compliance and streamlining onboarding processes has significantly enhanced employee satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Benefits Technician
City of Aurora
10.2022 - Current
- As a Benefit Technician for the City of Aurora, I manage the enrollment and administration of employee benefits programs, including medical, dental, life, long-term disability, and flexible spending accounts
- I serve as the primary point of contact for employee inquiries regarding benefits, eligibility, payroll deductions, and retirement options, ensuring they are well-informed about their options
- I also prepare and maintain COBRA applications and enrollment change forms, ensuring compliance with federal regulations
- Additionally, I assist employees in completing forms and selecting appropriate benefits, while maintaining and updating benefits-related certificates and documentation to ensure accuracy and legal compliance
HR Technician
Aurora Public Schools
02.2019 - 04.2022
- As an HR Technician at Aurora Public Schools, I was responsible for recruiting, screening, and processing candidates for various positions, including professional, technical, administrative, classified, and licensed roles
- I assisted site administrators and employees through the hiring process, conducting background checks, and providing guidance on district and state hiring and licensing standards
- Additionally, I determined salary, hours, and days for classified employees and collaborated with the Budget department to verify accounting codes for job postings
- I also processed P-Card charges to ensure timely payments
- As an HR Assistant, I managed the online applicant tracking system, organized personnel files, and facilitated the collection of necessary documentation, including letters of intent, licenses, and transcripts
- I also handled salary advancements and monitored employee licenses, while offering translation services when needed
Office Clerk
Aurora Public Schools
07.2017 - 02.2019
- In my role as an Office Clerk at Aurora Public Schools, I coordinated positions, tracked attendance, and managed the budget for both teachers and substitutes, ensuring accurate allocation of resources by entering the proper accounting codes
- I handled a variety of clerical and administrative tasks, including drafting correspondence, scheduling IEP meetings, legal visits, and other appointments
- I maintained both paper and electronic files, organized student data, and supported various departments, including attendance, cashiers, counseling, and nursing
- Additionally, I provided information to callers, greeted visitors after proper clearance, and assisted with verifying and entering student data for various processes
Customer Service Representative
Bank of the West
11.2014 - 02.2017
- As a Customer Service Representative at Bank of the West, I assisted customers with account inquiries both in person and over the phone, handling requests such as printing statements, processing check copies, transfers, bank deposits, and wire transfers
- I promoted bank products and services tailored to customer needs and ensured daily accuracy by balancing my cash drawer
- Additionally, I cross-sold financial products like traveler’s checks, money orders, and cashier’s checks, conducted account research, and placed holds on accounts or checks as needed
Secretary
M&G Drains Inc.
05.2012 - 11.2014
- In my role as a Secretary at M&G Drains Inc., I managed a variety of administrative tasks, including answering phones, filing, copying, ordering supplies, sorting mail, and relaying messages
- I was responsible for scheduling services, composing correspondence, and handling HR and accounting duties, such as gathering timecards, processing payroll, and reviewing expense reports and invoices
- I ensured adherence to company policies and procedures, tracked bids and contracts, and ensured that supporting materials were delivered to the appropriate individuals
Education
Bachelor of Science - Accounting
Metro State University
12-2025
Skills
- Benefits Compliance
- Benefits Administration
- Human Resources Management
- Compensation Analysis
- Onboarding Assistance
- Microsoft Office
- CDE license
- CBI Report
- Payroll processing
- Documentation and reporting
- HR compliance
- Bilingual (Spanish)
- Records management
References
- Michelle Hart, City of Aurora, Benefits Manager, michelle.r.hart@outlook.com
- Davian Martinez, Aurora Public Schools, HR Director, d.martinez@outlook.com
- Stephanie Medina, City of Aurora, HR Administrative Specialist, smedina@auroragov.org
Languages
Spanish
Professional
Timeline
Benefits Technician
City of Aurora
10.2022 - Current
HR Technician
Aurora Public Schools
02.2019 - 04.2022
Office Clerk
Aurora Public Schools
07.2017 - 02.2019
Customer Service Representative
Bank of the West
11.2014 - 02.2017
Secretary
M&G Drains Inc.
05.2012 - 11.2014
Bachelor of Science - Accounting
Metro State University
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