Rosalba Ruiz
Dallas,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Endocrine And Thyroid Center
09.2020 - 11.2021
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Tested and recorded blood glucose levels.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Insurance Verification
- Answer Multiple Calls
- Referrals
Clerk
Spreetail
04.2021 - 09.2021
- Inventory
- Receiving Shipments
- Transfers
- Invoices check and receive
Medical Floater
Diabetes And Endocrine Thyroid Center
06.2019 - 04.2021
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Maintained detailed records of test results by entering data and patient information into computer.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient spirometry.
- Monitored A1c, Lipid Panels and Glucose test accuracy using quality controls.
- Check out
VF/ Completions/ Administrative/Case Manager
Phlebexpress
02.2017 - 07.2019
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Insurance Verification
- Completion of Draws
- Case Management
- Schedule appointment for the techs and create forms for draws and locations
- DNA testing
- Answer Multiple phone lines
Front Desk Receptionist/ Medical Assistant/Scheduling Coordinator
Temecula Center For Cardiac Care
12.2016 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Schedule Procedures
- Verify Insurance
- EKG
Surgery Scheduling Coordinator
Southland Gastroenterology Medical Corporation
09.2016 - 11.2016
- Coordinated with facilities to set up surgeries for Endoscopy and Colonoscopy
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Collect Deductibles
- Directions for Discharge and Explain Procedure
- Checked patients in and out and collected payments.
- Obtained payments from patients and scanned identification and insurance cards.
Administrator/Office Manager
Oluwafemi Adeyemo, MD Professional Medical Corp
05.2007 - 02.2016
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 10 employees.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Arranged corporate and office conferences for company employees and guests.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Medical Billing and Coding
- Reimbursement to ensure account resolution
- Claim Appeals
- Contracting with Insurance company and Hospital Contracts
- Employment Training and Knowledge
- EDD hearings and appeals
CEO Executive Assistant
Saladinos
06.2006 - 10.2006
- Answer Multiple phone lines
- Maintained Detailed Administrative and Procedural process to improve accuracy and efficiency.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
- Schedule and confirmed appointments for entire management team.
- Handled all visitors and provided logistical support to executives and vendors.
- Distributed all incoming and outgoing mail and emails.
- Schedule flights and confirm hotel reservations.
Education
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05.1999
Skills
- Examination Preparation
- Diagnostic Testing
- Pharmacy Relations
- Clinical and Operational Judgement
- Coordinating Drug Refills
- Cleaning and Organizing
- Operating EKG Equipment
- Multi-Line Telephone System Operation
- Completing Insurance Forms
- Updating Medical Records
- Transcription and Dictation
- Blood and Tissue Collection
- Patient Relations
- Treatment Room Preparation
- Social Perceptiveness
- Wound Care
- Problem Anticipation and Resolution
- EMR Systems
- Charting Expertise
- Professional Bedside Manner
- Electronic Charting
- Inventory and Supply Management
- Medical Histories and Vital Statistics
- Medical Supply Monitoring
- Bookkeeping Support
- Rapid Strep Testing
- Proper Sterilization Techniques
- Ultrasound Setup
- Medical Assistance
- Medical Coding
- Insurance Claims
- Advanced Anatomy Knowledge
- Pulse Oximetry
- HIPAA Compliance
- Documentation Procedures Expertise
- Medical Procedures Understanding
- Medical History Collection
- Medical Billing
- Height and Weight Measurement
- Vitals Collection and Documentation
- Hazardous Waste and Disposal
- Patient Data Gathering
- Proper Waste Disposal
- Bone Density
- Performing EKGs
- Patient Preparation and Assistance
- Preliminary Testing
- Performing Urinalysis
- Remote Video Conferencing
- Managing Medical Laboratory Equipment
- Explaining Instructions
- Taking Vital Signs
- Patient History Documentation
- Vision and Hearing Tests
- Sharps Disposal
- Administering Vaccines
- Family Medicine
- Performing Immunizations
- Referral Verification
- Standards Compliance
- Medical Terminology
- Medical Billing
- EMR
- Payroll
- Human Resource
- ICD-10
- CPT Coding
- Insurance Verification, Billing, Appeals
Timeline
Clerk
Spreetail
04.2021 - 09.2021
Medical Assistant
Endocrine And Thyroid Center
09.2020 - 11.2021
Medical Floater
Diabetes And Endocrine Thyroid Center
06.2019 - 04.2021
VF/ Completions/ Administrative/Case Manager
Phlebexpress
02.2017 - 07.2019
Front Desk Receptionist/ Medical Assistant/Scheduling Coordinator
Temecula Center For Cardiac Care
12.2016 - 02.2018
Surgery Scheduling Coordinator
Southland Gastroenterology Medical Corporation
09.2016 - 11.2016
Administrator/Office Manager
Oluwafemi Adeyemo, MD Professional Medical Corp
05.2007 - 02.2016
CEO Executive Assistant
Saladinos
06.2006 - 10.2006
High School Diploma -
Rancho Verde High School
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