Rosalba Sanchez
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Legacy Records Delicious Hospitality Group
Manhattan, NY
08.2024 - Current
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed sales data to identify trends and opportunities for growth.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Organized special events such as promotions or fundraisers to drive business growth.
- Analyzed financial data and prepared reports for senior management.
- Led staff training sessions to improve service quality and operational skills.
- Coordinated with the General Manager to develop and implement strategic plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed comprehensive event plans and timelines for large-scale events.
- Managed event timelines, ensuring all milestones are met and communicated to relevant parties.
Floor Manager
Bar Pasquale Delicious Hospitality Group
Manhattan, NY
01.2024 - 07.2024
- Coached team members on customer service techniques and provided feedback on performance.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Developed strategies for increasing sales productivity and profitability within the department.
- Participated in meetings with upper management to discuss progress reports or operational updates.
Operations Manager
Jose Andres Group- Mercado Little Spain
New York, NY
05.2022 - 10.2023
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed scheduling, training and inventory control.
- Published customer satisfaction results from feedback forms and correspondence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Ensured that all staff members adhered to safety guidelines and regulations.
Education
Associate of Arts - Early Childhood Education
La Guardia Community College
New York, NYSkills
- Document Control
- Workflow Optimization
- Maintenance Planning
- Organizational Management
- Customer Service
- Performance Reporting
- Onboarding and Orientation
- High-Pressure Environments
- Employee Motivation
- Decision-Making
- Training and development skill
Languages
English
Full Professional
Spanish
Professional
Timeline
Assistant General Manager
Legacy Records Delicious Hospitality Group
08.2024 - Current
Floor Manager
Bar Pasquale Delicious Hospitality Group
01.2024 - 07.2024
Operations Manager
Jose Andres Group- Mercado Little Spain
05.2022 - 10.2023
Associate of Arts - Early Childhood Education
La Guardia Community College
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