Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rosalba Siegfried

Manzanola,CO

Summary

History of working hard to learn new processes, optimize procedures and increase customer satisfaction. Knowledgeable about operations, best practices and regulatory requirements. Eager to put skills, enthusiasm and understanding of the field to work in a growth-oriented position.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Health Navigator

Southeast Health Group
10.2021 - 03.2023
  • Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Assisted with and facilitated transition of care from hospitals, rehabilitation facilities and skilled nursing facilities to home.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Coordinated program referrals for community-based resources.
  • Organized clinical documentation, treatment plans, and referrals.
  • Completed psychosocial evaluations and needs assessments.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Office Manager

Coronel Business Center
08.2020 - 05.2021
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Coordinated special projects and managed schedules.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Maintained computer and physical filing systems.

Payroll Manager

Coronel Business Center
08.2020 - 05.2021
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Orchestrated and deployed unprecedented online employee timekeeping program to improve measurements of overtime and employee work hours.
  • Calculated deductions and processed payroll for employees.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Processed payroll garnishments such as tax liens and child support.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reviewed time records for 64 employees to verify accuracy of information.
  • Uploaded time records into system and made adjustments to create accurate database for payroll processing functions.
  • Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Led payroll production for 18 locations.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Researched and analyzed tax developments and applications to specific business situations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.

Tax Preparer

Coronel Business Center
Pueblo, CO
08.2019 - 05.2021
  • Delivered comprehensive tax documentation required for accurate individual and corporate returns.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Facilitated communication between clients and tax authorities.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for all types of organizations and entities, including individuals.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Facilitated integration of modern tax software with client accounting software.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Prepared US, multistate and international tax returns for business clients.

Direct Support Professional

Hope House Foundation
Norkfolk , Virgina
01.2018 - 08.2020
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Administered medication as directed by physician.
  • Developed rapport to create safe and trusting environment for care.
  • Helped with diagnosing patients and delivering treatments with timely medication administration and specimen collection.
  • Minimized injuries to staff or patients by offering important support or restraint to control patient movements.
  • Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised daily activities and provided assistance to staff.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

English Translator

Head Start Program
La Junta, CO
07.2016 - 08.2017
  • Edited and proofread text to accurately reflect English language.
  • Referred to reference materials such as dictionaries, lexicons and encyclopedias to verify translation accuracy.
  • Translated variety of documents from Spanish to English, including literary, legal and research materials.
  • Listened to speakers' statements to determine meanings and prepare translations, frequently using electronic listening systems.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects.
  • Attended training programs to improve professional knowledge and interpretation skills.
  • Supported student education by accompanying non-Spanish speaking individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Stayed current on new expressions and cultural changes impacting language translation.

Substitute Early Childhood Educator

Head Start Program
La Junta, IN
06.2015 - 04.2016
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Nurtured supportive learning environment, often used as model for other classrooms.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Instructed students on interpersonal skills and basic emotional communication.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained and fostered positive and constructive interactions with staff, families and children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

No Degree - Bachelor of Science in Business

University of Phoenix
Tempe, AZ
05.2023

GED -

Otero Junior College
La Junta, CO
2008

Skills

  • Documentation and control
  • Policy and Procedure Modification
  • Database administration
  • Business administration
  • Budgeting
  • Organizational skills
  • Excellent multi-tasking ability
  • Friendly nature
  • Performance improvement
  • Bookkeeping
  • Contract negotiations
  • Payroll and budgeting
  • Critical Thinking
  • Patient Care Activities
  • Resource Coordination

Certification

  • PTIN Number Certification
  • Public Notary Certification
  • CPR Certification
  • Medicine Administration Certification
  • Drivers Safety-Defensive Driving Training - 10/21/21
  • Certified Application Assistance Training - 11/1/2021
  • Fire Safety Training - 3/6/20232
  • Recognize, Respond, Report Training for Colorados /mandatory Reporters of Child Abuse and Neglect - 11/01/2022
  • CIIA Read-Only User Training - 11/24/2021
  • CIIA General User Training - 11/24/2021
  • Situational Awareness Course - 3/24/2022
  • Motivational Interviewing Skills for COVID-19 Vaccine Hesitancy Course - 3/24/2022
  • Land Logic Model: Why is the land important to farmers, & ranchers, and how do I incorporate it into my clinical practice? Training - 3/03/2023
  • ECHO Colorado and the American Academy of Family Physicians Certification Colorado Updates in Public Health: Covid and Beyond - 5/27/2022
  • ECHO Colorado and the American Academy of Family Physicians Certification Colorado Updates in Public Health: Core Concepts for Primary Care - 03/3/2022
  • Emergency Management Institute, IS-700.B: An Introduction to the National Incident Management System - 11/01/2022
  • Emergency Management Institute, IS-00907 Active Shooter: What You Can Do - 10/21/2021
  • Emergency Management Institute, IS-100.C: Introduction to Incident Command System ICS-100 - 10/21/2021
  • Red Cross, Disaster Mental Health: Introduction Disaster Cycle Services - 11/01/2022
  • Colorado Office of Emergency Preparedness & Response, Disaster Behavioral Health Training: Field Response - 02/10/2023
  • Colorado Office of Emergency Preparedness & Response, Disaster Behavioral Health Training: Psychological First Aid (Brief) - 11/10/2022
  • Colorado Office of Emergency Preparedness & Response, Disaster Behavioral Health Training: Psychological First Aid (Long) - 04/03/2022
  • CASA Certification
  • HealthStream - Completed Courses 14. March 03 - March 28, 2023
  • RELIAS Trainings - Completed Total Hours 35.80

Timeline

Health Navigator

Southeast Health Group
10.2021 - 03.2023

Office Manager

Coronel Business Center
08.2020 - 05.2021

Payroll Manager

Coronel Business Center
08.2020 - 05.2021

Tax Preparer

Coronel Business Center
08.2019 - 05.2021

Direct Support Professional

Hope House Foundation
01.2018 - 08.2020

English Translator

Head Start Program
07.2016 - 08.2017

Substitute Early Childhood Educator

Head Start Program
06.2015 - 04.2016

No Degree - Bachelor of Science in Business

University of Phoenix

GED -

Otero Junior College

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Rosalba Siegfried