Rosalba Solivan
Hallandale Beach,FL
Summary
Innovative Modular Kitchen Designer known for high productivity and efficient task completion. Possess specialized skills in spatial planning, material selection, and custom cabinetry design which ensure functional and aesthetically pleasing kitchen spaces. Excel in creativity, problem-solving, and client communication, making each project tailored to meet specific needs and preferences while ensuring seamless execution from concept to completion.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Modular Kitchen Designer
Home Depot
Hollywood, FL
06.2003 - 05.2019
- Developed detailed design drawings and specifications for modular kitchen designs.
- Created 3D models of custom modular kitchen layouts, including cabinetry, countertops, and appliances.
- Collaborated with clients to understand needs and preferences for their modular kitchens.
- Researched the latest trends in kitchen design to provide clients with cutting-edge options.
- Recommended materials and finishes that meet both aesthetic preferences and budgetary constraints.
- Worked closely with contractors to ensure accurate installation of modular kitchens.
- Provided technical support to contractors during installation process as needed.
- Assisted in troubleshooting any issues that arose during construction phase.
- Ensured all safety regulations were met throughout the entire project lifecycle.
- Reviewed plans for accuracy prior to installation or final delivery.
- Maintained strong communication with clients throughout project development stages.
- Developed cost estimates for various components of each modular kitchen design.
- Cultivated relationships with vendors to source materials at competitive prices.
- Coordinated deliveries of materials in a timely manner according to schedule.
- Provided guidance on proper maintenance techniques for different types of surfaces used in modular kitchens.
- Identified potential problems early on in order to minimize delays or additional costs.
- Attended trade shows and seminars related to kitchen design to stay up-to-date on industry trends.
- Outlined plans based on client budgets and needs with flooring, cabinets, appliances and countertops.
- Increased company revenue through upselling specific appliances and kitchen designs.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
- Coordinated with contractors, architects and engineers to drive job success.
- Used computer-aided drafting and related software to produce construction documents.
Department Manager
Target
Aventura, FL
11.2001 - 04.2003
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Identified training needs among staff members and organized relevant workshops accordingly.
Beauty Advisor /General Sales Associate
Neiman Marcus
Fort Lauderdale, FL
11.2001 - 04.2003
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Managed inventory levels by monitoring stock levels regularly.
- Administered special promotions such as discounts or loyalty rewards programs.
- Updated customer records in database software program accurately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Finalized purchases and processed payments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
- Prepared merchandise for purchase or rental.
- Greeted customers and provided assistance in locating desired items.
- Assisted customers with product selection, purchase decisions and inquiries.
- Operated cash register to process customer payments.
- Maintained cleanliness of sales floor and displays.
- Stocked shelves, racks and display areas with merchandise.
- Adhered to store policies regarding returns, exchanges, refunds.
- Processed special orders for customers and tracked delivery status.
- Organized backroom stock areas according to company guidelines.
- Answered phone calls, responded to emails and handled customer complaints promptly.
- Prepared promotional materials such as signs or price tags for display purposes.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Cross-sold products to increase sales volume while providing exceptional customer service experience.
- Tracked inventory levels and restocked shelves as needed.
- Performed daily opening and closing procedures including cash handling activities.
- Attended regular staff meetings regarding new product introductions, sales goals.
- Initiated contact with vendors to obtain information about new products or promotions.
- Resolved conflicts between customers, coworkers or management in a professional manner.
- Updated pricing information on POS system accurately and efficiently.
- Participated in store events such as grand openings or holiday promotions.
- Collected feedback from customers regarding their shopping experiences.
- Greeted customers and offered assistance to build favorable first impression and positive experience.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Recommended merchandise options to fulfill variety of customer wants and needs.
- Answered questions with useful and accurate information to earn customer confidence and build trust.
- Leveraged POS system to calculate customer total purchases and accept payment.
- Explained features and benefits of merchandise to customers to increase sales and profits.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Worked with fellow sales team members to achieve group targets.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted product demonstrations to highlight features and benefits.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Recommended complementary products based on guest interests or items selected for purchase.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Upsold additional beauty items when appropriate to increase sales revenue.
Education
Business Management
Braward Community College
Fort Lauderdale, FL05-2007
FLOORING SPECIALIST - ACCELERATED FLOORING/DECOR COLLEGE
HOME DEPOT
Hialeah, FL12-2003
High School Diploma -
Lindsey Hopkins Technical College
Miami, FL02-1983
Skills
- Custom Cabinetry
- Sales and Marketing
- Lighting Design
- Creativity and Innovation
- Estimating costs
- Showroom design
- Cabinet installation
Certification
I have received Medals and multiple Certificates from the different Cabinetry vendors y from the Store because my High Sales.
Languages
English
Professional
Spanish
Professional
Custom
I enjoy Exercising it keeps me bodily and mentally fit... I also Love traveling, meeting meeting people from different countries and learning about their culture and social differences.
It is very rewarding because it broadens ones Horizons, for the understandings of other cultures, and you also learn that there is different ways of doing things (not just the American Way)
Been active in my Church is one of my great interest. Not only taking an active part in mass activities like the choir but also helping the needy in evens sponsored by the church
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References
References available upon request.
Timeline
Modular Kitchen Designer
Home Depot
06.2003 - 05.2019
Department Manager
Target
11.2001 - 04.2003
Beauty Advisor /General Sales Associate
Neiman Marcus
11.2001 - 04.2003
Business Management
Braward Community College
FLOORING SPECIALIST - ACCELERATED FLOORING/DECOR COLLEGE
HOME DEPOT
High School Diploma -
Lindsey Hopkins Technical College
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