Rosalba Urbina
Las Vegas,NV
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
6
6
years of professional experience
Work History
Lead Hostess
Landrys Restaurant Trevi
03.2023 - Current
- Managed guest reservations effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Greeted and sat at least 400 covers daily, while trying to get more walk ins.
- Assisted management with training, and evaluating new host/hostess staff members.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Skilled with the POS system.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Bartender
Landrys Restaurant Trevi
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Barista
Thomas Keller Restaurant Group, Bouchon Bakery
03.2022 - 07.2023
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Retail Worker
Thomas Keller Restaurant Group, Bouchon Bakery
03.2022 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Handled cash transactions accurately and efficiently.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Busser
Il Fornaio Restaurant
08.2018 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV05.2017
Skills
- Exceptional communication
- Phone Etiquette
- Food safety awareness
- Team Management
- Staff Training
- Upselling strategies
- Restaurant Operations
- Floor planning
- Multitasking proficiency
- Detail Oriented
- Safe Food Handling
- POS Software
Languages
Spanish
Native or Bilingual
Timeline
Lead Hostess
Landrys Restaurant Trevi
03.2023 - Current
Bartender
Landrys Restaurant Trevi
03.2023 - Current
Barista
Thomas Keller Restaurant Group, Bouchon Bakery
03.2022 - 07.2023
Retail Worker
Thomas Keller Restaurant Group, Bouchon Bakery
03.2022 - 07.2023
Busser
Il Fornaio Restaurant
08.2018 - 03.2020
High School Diploma -
Spring Valley High School
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