Rosalba Zesati
Montebello,CA
Summary
Talented and experienced administrator with a strong background in business operations, process improvement, and partnership strategies. Highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for creative solutions. Respected leader committed to driving organizational growth through strategic leadership and continuous improvement initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrator, Medical Education and Professional Development
Children's Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
02.2020 - Current
- Directed all academic endeavors for trainees and faculty spanning four divisions within the Department of Anesthesiology and Critical Care Medicine.
- Collaborated with the Vice Chair of Medical Education and Professional Development to jointly oversee and advance all graduate medical education and professional development endeavors.
- Ensure compliance with regulatory agencies for six programs to minimize citations, maintain accreditation, and guarantee successful trainee graduation.
- Managed all aspects of recruiting faculty, fellows, and administrative staff with a focus on fostering diversity and inclusion
- Initiated and oversaw programs aimed at improving faculty well-being and satisfaction.
- Managed $500k budget for the Medical Education and Professional Development division
- Developed career advancement pathways for administrative personnel to optimize hiring and employee retention.
- Enhanced efficiency in faculty reimbursement through policy revamping and process streamlining.
- Developed comprehensive job manuals for coordinators.
- Maintain strict confidentiality while dealing with sensitive data as mandated by company policies and legal obligations.
- Organized workflow and delegated tasks effectively, resulting in timely project completion while maintaining high quality.
- Achieved high levels of customer satisfaction by providing prompt response times and delivering comprehensive solutions to resolve problems.
- Managed administrative support staff, providing guidance, feedback, and mentorship to enhance their professional growth and development.
- Optimized employee productivity by implementing a range of efficient time management methods for day-to-day responsibilities.
- Served as primary liaison between divisions, fostering open communication channels resulting in enhanced departmental function.
- Oversaw human resources functions to drive optimal team performance through effective hiring practices, streamlined onboarding processes, and thorough employee performance evaluations.
- Created opportunities for enhancing teamwork and identifying areas for improvement through organizing team building events and meetings.
- Conduct regular operational reviews to identify areas for improvement.
- Developed and executed strategies to optimize administrative efficiencies.
- Reduced operational costs through the implementation of efficient resource allocation strategies.
- Ensure regulatory compliance across all aspects of the business operations by staying up-to-date with relevant requirements and industry standards.
- Enabled effective adoption of new systems and processes across the Medical Education Team by spearheading change management efforts.
- Enhanced overall business efficiency by implementing cost-saving measures and streamlining operational processes.
Program Manager
Children's Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
08.2013 - 01.2020
- Managed faculty promotions, appointments, and education for the Department
- Ensured compliance with ACGME requirements for fellows, trainees, SRNAs, and residents
- Managed budgets and spending for education within the Department
- Coordinated the yearly National Clinical Conference in Pediatric Anesthesia with over 300 attendees
- Supervised 2 Administrative Assistants, 12 Pediatric Anesthesia Fellows, 1 Pediatric Cardiac Anesthesiology Fellow, 13 Critical Care Fellows, and 2 Pediatric Cardiac Critical Care Fellows.
Administrative Coordinator
Children’s Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
08.2010 - 08.2013
- Assisted in organizing and coordinating the annual Pediatric Anesthesiology Conference with over 200 attendees
- Managed all administrative aspects of the Pediatric Anesthesiology Fellowship Program
- Coordinated faculty recruitment and promotions for Anesthesia Critical Care Medicine
- Implemented a structured scheduling system for the Pain Management Clinic
- Assisted with space planning and faculty reimbursements
- Planned and organized Fellowship Candidate Interviews for Critical Care Medicine and Anesthesiology.
Surgery Coordinator/Financial Counselor
Children’s Hospital Los Angeles
10.2006 - 08.2010
- Created and implemented electronic billing system for Anesthesia
- Managed patient financial clearance for Pediatric Surgery, including insurance verification and authorizations
- Scheduled surgical procedures and coordinated assignments to maximize Operating Room utilization
- Improved productivity and efficiency through procedural enhancements
- Maintained communication with various departments regarding schedule changes.
Education
Masters of Art in Management -
University of Redlands
Redlands, CA01.2012
Bachelor of Business Administration (Healthcare) -
American InterContinental University
Chicago, IL01.2010
Associate in Health Information Technology -
East Los Angeles College
Monterey Park, CA01.2006
Internship in Health Information Management -
East Los Angeles College
Monterey Park, CA01.2006
Skills
- Strategic Planning
- Business Operations and Standardization
- Budget Management
- Process Improvement/Continuous Improvement
- Policy Development
- Recruitment and Retention
- Strong Leadership Skills
- Attention to Detail
- Cultivating Trust
- Partnership and Collaboration Strategies
- Strong Problem Solving and Decision Making Skills
- Advanced Computer Proficiency: Microsoft Office, Excel, PowerPoint, Teams, Peoplesoft, Cerner, Surginet,
Certification
- Lean White Belt Six Sigma, 2024
- Leadership U for Humanity by Korn Ferry (Completion: October 2024), 2024
- Kaleidoscope - A leadership cultivating course by FMG (2 years) with field project, 2023
- Certified Training Administrator of Graduate Medical Education, National Board for Certification Training Administrators of Graduate Medical Education (2020)
- Leadership in the Healthcare Profession, Children's Hospital Los Angeles (2-year curriculum focused on people management and emotional intelligence), 2016
Affiliations
- Member, American College of Healthcare Executives
- Board, National Association of Latino Healthcare Executives
Enterprise Resource Groups
Co-Lead, Partners for Latina/o/x Advancement, Transdisciplinary Inclusion, Community, and Advocacy (PLATICA) is a group focusing on issues and dedicated programming that addresses the needs of one of CHLA's largest patient and employee populations, Latina/o/x communities.
Timeline
Administrator, Medical Education and Professional Development
Children's Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
02.2020 - Current
Program Manager
Children's Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
08.2013 - 01.2020
Administrative Coordinator
Children’s Hospital Los Angeles, Department of Anesthesiology Critical Care Medicine
08.2010 - 08.2013
Surgery Coordinator/Financial Counselor
Children’s Hospital Los Angeles
10.2006 - 08.2010
Masters of Art in Management -
University of Redlands
Bachelor of Business Administration (Healthcare) -
American InterContinental University
Associate in Health Information Technology -
East Los Angeles College
Internship in Health Information Management -
East Los Angeles College
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