Rosalba E. Brown
Killeen,TX
Summary
Customer-focused professional with over 4 years of experience in customer service, operations management, and administrative support. Demonstrated expertise in troubleshooting, problem-solving, and maintaining accurate records. Proven ability to handle high-volume tasks, respond to inquiries, and manage documentation in fast-paced environments. Skilled in utilizing technology to streamline processes and ensure efficient operations. Excellent communication and interpersonal skills, dedicated to delivering outstanding service and fostering team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Stock Clerk
Akima Support Operations
04.2021 - Current
- Acted as the main point of contact for supply operations, ensuring accurate processing of materials and work orders
- Managed high volumes of customer inquiries, providing timely resolutions for material-related requests
- Created and updated work orders and tracked material returns, ensuring compliance with Army regulations and policies
- Processed orders and maintained inventory for a large warehouse, improving operational efficiency and reducing material delays
- Communicated with team members to resolve discrepancies and streamline inventory management processes
Automated Logistics Specialist
U.S. Army
05.2017 - 08.2020
- Provided logistical support by overseeing supply operations, ensuring timely service delivery, and handling customer inquiries regarding inventory needs
- Managed work orders related to maintenance, repair, and recovery of military vehicles and equipment
- Coordinated with multiple departments to ensure materials were properly tracked, delivered, and accounted for
- Maintained detailed records of inventory, expenditures, and material returns, contributing to accurate financial reporting
Auto Mechanic
U.S. Army
07.2015 - 11.2019
- Delivered exceptional customer service by responding to vehicle repair inquiries and providing clear, concise explanations of issues and solutions
- Processed work orders and kept meticulous records of maintenance and repair activities, ensuring compliance with Army regulations
- Organized and managed operations related to vehicle recovery and maintenance, ensuring overall readiness and safety
- Provided training to junior mechanics, reinforcing operational standards and ensuring team efficiency
Education
Diploma -
Cedar Creek High School
01.2015
Skills
- Customer Service Excellence: Handling customer inquiries, complaints, and providing solutions in a timely and professional manner
- Documentation & Data Entry: Accurate record-keeping, updating work orders, processing adjustments, and managing inventory
- Problem Solving: Analyzing issues and finding effective solutions for customer inquiries or operational challenges
- Payment Processing & Cash Handling: Experience in managing financial transactions, handling cash, and processing payments in compliance with protocols
- Multitasking & Time Management: Managing multiple priorities while ensuring accuracy and customer satisfaction
- Communication: Clear and effective communication with customers and internal teams to resolve inquiries and provide assistance
- Technology Proficiency: Skilled in using systems for documentation, inventory management, and reporting (GCSS-Army, MS Office)
Certification
- US Army H8 Recovery Certification
- GCSS-Army Certified
Languages
Spanish
Native or Bilingual
Timeline
Stock Clerk
Akima Support Operations
04.2021 - Current
Automated Logistics Specialist
U.S. Army
05.2017 - 08.2020
Auto Mechanic
U.S. Army
07.2015 - 11.2019
Diploma -
Cedar Creek High School
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