Rosaleah Velasquez
Salt Lake City
Summary
Proven team player with a track record of enhancing guest satisfaction at Baymont By Wyndham through exceptional customer service and problem-solving skills. Excelled in maintaining cleanliness and safety, achieving a significant increase in guest service scores. Skilled in multitasking and prioritizing tasks to meet challenging deadlines.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Sleep Inn Hotel
07.2024 - 01.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Breakfast Attendant
Baymont By Wyndham
07.2024 - 01.2025
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
Housekeeping
Baymont By Wyndham
07.2024 - 01.2025
- Conducted general housekeeping functions such as removing spills and organizing supplies.
- Worked alongside staff to enhance guest satisfaction through efficient service.
- Resolved complaints regarding housekeeping and room service.
- Streamlined housekeeping operations for better productivity through effective scheduling and task allocation.
Warehouse Associate
Candle Warmers
11.2022 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Maintained clean, orderly work environment free of hazards.
Production Worker
Beauty Industry Group
12.2020 - 02.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Production
Western Nut
10.2019 - 01.2020
- Produced robust, accurate code that minimized production issues.
- Supported content team and assisted in with production and post-production process of video and graphic assets.
- Enhanced production capacity by streamlining processes and identifying bottlenecks.
- Completed daily production records accurately to ensure effective tracking of inventory levels and production progress.
Education
High School Diploma -
Horizonte Instruction And Traning Center
Salt Lake City, UT06.2019
Skills
- Customer service
- Guest relations
- Customer service-focused
- Daily room inspections
- Multitasking and prioritizing
- Guest service and support
- Problem-solving
- Health and safety compliance
- Teamwork and collaboration
Timeline
Housekeeping Room Attendant
Sleep Inn Hotel
07.2024 - 01.2025
Breakfast Attendant
Baymont By Wyndham
07.2024 - 01.2025
Housekeeping
Baymont By Wyndham
07.2024 - 01.2025
Warehouse Associate
Candle Warmers
11.2022 - 08.2023
Production Worker
Beauty Industry Group
12.2020 - 02.2021
Production
Western Nut
10.2019 - 01.2020
High School Diploma -
Horizonte Instruction And Traning Center
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