Rosalena Gonzalez
Oak Creek,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Referral Specialist / Coordinator
Gerald Ignace Indian Health Center
05.2015 - 02.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for medical/dental procedures before referring clients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
Medical Receptionist
Gerald Ignace Indian Health Center
05.2015 - 02.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Dental Office Coordinator
Gerald Ignace Indian Health Center
05.2015 - 02.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Medical Assistant
Gerald Ignace Indian Health Center
05.2015 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Lead Unit Secretary
Cameo Care Center
01.2005 - 05.2015
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Medical Technician
Cameo Care Center
01.2005 - 05.2015
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI01.2004
Skills
- Insurance Verification
- Pre-authorizations
- Medical terminology knowledge
- Database Management
- Multi-line phone proficiency
- Medical Terminology
- Scheduling Software
- Data Entry
- Patient Referral
- Sterilizing Procedures
Languages
Spanish
Native or Bilingual
Timeline
Referral Specialist / Coordinator
Gerald Ignace Indian Health Center
05.2015 - 02.2024
Medical Receptionist
Gerald Ignace Indian Health Center
05.2015 - 02.2024
Dental Office Coordinator
Gerald Ignace Indian Health Center
05.2015 - 02.2024
Medical Assistant
Gerald Ignace Indian Health Center
05.2015 - 02.2024
Lead Unit Secretary
Cameo Care Center
01.2005 - 05.2015
Medical Technician
Cameo Care Center
01.2005 - 05.2015
GED -
Milwaukee Area Technical College
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