Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rosaleyn Rutiaga

Liberal

Summary

Dedicated to enhance business success by optimizing accounting procedures and delivering accurate, knowledgeable accounting assistance. Detail driven, and understanding the importance of accuracy amongst a company's compliance with generally accepted accounting principles and standards. Well-organized professional, driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines daily.

Overview

3
3
years of professional experience

Work History

Receptionist

The Community Bank
08.2023 - Current
  • Providing exceptional customer service, and responsible for analyzing and creating end of month reports
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Organized, maintained and updated information in computer databases.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained confidentiality of information regarding clients and company.

Shift Manager

Mc'Donald's
12.2022 - 08.2023
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Crew Member

Mc'Donald's
12.2021 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Associate of Science - Accounting

Seward County Community College
01-2025

Associate of Applied Science - Accounting

Seward County Community College
05-2024

Certificate - Business Administrative Technology

Seward Community College
12-2022

Skills

  • Costumer Service
  • Fluent in English and Spanish
  • Multi-Task Capabilities
  • Proficient in Microsoft Office, QuickBooks, Premier
  • Ability to Adapt and Learn Quickly
  • Problem Solving
  • Organization skills
  • Time Management
  • Data Entry
  • Attention to Detail
  • Records Management

References

  • Darin Payne, The Community Bank Supervisor, 620.624.6898
  • Frances Graves, Mc'Donald's Supervisor, 620.626.7556
  • Kelli Jo Brown, Accounting Teacher, 620.391.1880

Timeline

Receptionist

The Community Bank
08.2023 - Current

Shift Manager

Mc'Donald's
12.2022 - 08.2023

Crew Member

Mc'Donald's
12.2021 - 12.2022

Associate of Science - Accounting

Seward County Community College

Associate of Applied Science - Accounting

Seward County Community College

Certificate - Business Administrative Technology

Seward Community College

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Rosaleyn Rutiaga