Rosali Costa
Lowell,MA
Summary
Knowledgeable barista with solid background in creating high-quality beverages and providing exceptional customer service. Consistently recognized for maintaining clean and efficient work environment, contributing to team success. Demonstrated abilities in cash handling, managing inventory, and training personnel.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista & Crew Member
Dunkin' Donuts
Lowell, MA
04.2025 - Current
- Prepared and served high-quality beverages in a fast-paced environment while adhering to company standards for consistency and taste, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, processing transactions accurately and managing cash drawer effectively.
- Maintained cleanliness of work area and equipment, following health and safety regulations to ensure compliance.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management by tracking supplies and placing orders to maintain optimal stock levels.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Special Education Paraprofessional
Lowell Public Schools: Cardinal O'Connell School
Lowell, MA
09.2023 - 06.2025
- Assisted teachers in implementing Individualized Education Plans and behavior management strategies for students with special needs.
- Provided one-on-one instruction and encouraged independent thinking, problem solving, and self-advocacy skills among students who needed extra support.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Offered emotional support during times of difficulty or crisis situations involving the student.
SUBSTITUTE TEACHER
Lowell Public Schools
Lowell, MA
09.2022 - 06.2023
- Provides coverage for teachers who are absent
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Established and enforced rules for behavior and procedures to maintain order among students.
Vocal Director
Lowell Public Schools: Afternoon in the Arts
Lowell, MA
10.2021 - 05.2023
- Adapted musical pieces using the computer to rewrite original scores in different musical styles by changing tempos, harmonies, and rhythms.
- Taught complex vocal arrangements and techniques and lead students through performances and competitions.
- Motivated chorus members to produce the highest possible music quality and nurtured continued growth within the choir.
- Directed rehearsals to achieve tonal and harmonic balance and directed staging elements such as blocking and costuming with the support of a choreographer.
- Fostered a safe environment for students to learn and grow as performers.
Administrative Assistant & Social Media Manager
Action Community Counseling
03.2020 - 11.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence and bringing in new clientele.
- Maintained confidentiality in matters related to patient, family, and client facility staff
- Collected payments, processed receipts and informed insurance policyholders of outstanding balances.
- Developed and implemented successful and engaging social media campaigns on multiple social media platforms to support company objectives.
Administrative Assistant & Social Media Manager
Creative Arts for Kids, Inc.
Reading, MA
06.2017 - 11.2019
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed the daily operations of all assigned social media accounts.
- Provided classroom coverage and instructional support to voice, theater, or art teachers as needed.
Hostess and Head of Support Staff
Andolini's Restaurant
Andover, MA
01.2016 - 03.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Demonstrated strong interpersonal skills when interacting with customers.
- Tracked inventory of liquor and other supplies ensuring adequate supply levels at all times.
- Supervised and trained other support staff, preparing them for the job.
Education
High School Diploma -
Andover High School
Andover, MA06-2017
Certificate - Emergency Medical Technician
Northern Essex Community College
Haverhill, MA06-2026
Skills
- Organization and Planning
- Multitasking
- Interpersonal Skills
- Student Advising and Support
- Artistic Technique Demonstration
- Friendly and Outgoing
- Team Oriented
- Technologically Savvy
- Problem-Solving
- Critical Thinking
- Behavior Management
- Relationship Building
- Attention to Detail
- Level-headed
Certification
- Commonwealth of Massachusetts | Crowd Manager Certificate 04/2023
- DeVry University | Medical Coding and Billing Certificate 01/2021
- American Red Cross | Adult and Pediatric CPR/AED Certificate 11/2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Brazilian Portuguese
Limited Working
References
References available upon request.
Timeline
Barista & Crew Member
Dunkin' Donuts
04.2025 - Current
Special Education Paraprofessional
Lowell Public Schools: Cardinal O'Connell School
09.2023 - 06.2025
SUBSTITUTE TEACHER
Lowell Public Schools
09.2022 - 06.2023
Vocal Director
Lowell Public Schools: Afternoon in the Arts
10.2021 - 05.2023
Administrative Assistant & Social Media Manager
Action Community Counseling
03.2020 - 11.2023
Administrative Assistant & Social Media Manager
Creative Arts for Kids, Inc.
06.2017 - 11.2019
Hostess and Head of Support Staff
Andolini's Restaurant
01.2016 - 03.2020
High School Diploma -
Andover High School
Certificate - Emergency Medical Technician
Northern Essex Community College