Rosalia Anicas
Yigo,Guam
Overview
23
23
years of professional experience
Work History
Accounts Payable Clerk
Hotel Nikko Guam
245 Gun Beach Road Tumon, Guam 96913
02.2011 - Current
- Compose and prepares monthly audit schedule reports for accounts payable.
- Codes, posts, and records all invoices each day into the in-house accounting software.
-
Codes, posts, and records all invoices to appropriate general ledger accounts.
- Maintains accuracy in calculating discounts, interest and commissions.
- Checks and verifies accounts payable discrepancies.
- Reconciles vendor statements and handles payment complaints or discrepancies.
- Supervises invoice processing, expense reports, credit memos and payment transactions.
- Prepares and handles all monthly payments of the company.Includes processing payment requests, all invoices forwarded from the Purchasing Department and other departments.
- Prepares, cuts,processes and records all checks, wire transfers, fund transfers and ACH deposits.
- Reports directly to the Accounting Director and Assistant Accounting Director for every aspect of the Accounts Payable.
- Records and reconciles bank transactions.
Customer Service Representative and Subject Matter Expert
Sutherland Global Services
Tarlac City, Philippines
11.2008 - 04.2010
- Managed a high-volume of inbound customer calls.
- Handled H&R Blocks Credit Card customers who call and made inquiries abut the status of their loan application, review of client's transaction records.And managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified customer issues by creating and maintaining customer complaint log every after shift.And referred unresolved customer grievances to designated department by putting a log and note to customer's account.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
- Conducted performance reviews for all Customer Service Representatives under a team, while monitoring that proper and correct product information is being provided and is understood to reduce resolution time and improve customer satisfaction rates.
- Updated team performances, assured team log-ins and log-outs on scheduled shift.
- Used software programs especially designed for the program, along with a switchboard operated telephone machine.
Title Review Team
Sutherland Global Services
Clark City, Philippines
10.2007 - 02.2008
- Reviewed, processed,and administered customer mortgage proposals by reviewing forwarded documents such as land titles, lien papers,lawsuits and other documents submitted for review and approval.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records,confidential documents and client information.
- Conducts outbound calls to legal representatives such as lawyers for follow ups on court cases, lawsuits, and other legal cases which may or may not affect applications approval or denial.
Clerk I
Office of Sangguniang Bayan Province of Tarlac
Tarlac City, Philippines
05.2000 - 08.2002
- Composed and drafted all outgoing correspondence and reports for the public official (provincial board member) worked for.
- Verified and created memos and proposals by communicating with various public offices and government agencies.
- Planned and executed government projects as well as of field work on provincial improvement,planned livelihood and implementations.
- Supported the board member in personal/legal document management, calendar organization and preparation for meetings.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
2003
Skills
- Invoice coding familiarity
-
Expertise in invoice and payment transactions
- Strong in MS Access and Excel
- Familiar with Sage MAS90 programming
- Familiar with DataPro programming
- MS Windows proficient
- Skilled in call center operations
- Multi-line phone operation proficiency
- Avaya Software knowledge
- Completed telephone training seminar
- Skilled in call center operations
- Flexible
- Customer service-oriented
Timeline
Accounts Payable Clerk
Hotel Nikko Guam
02.2011 - Current
Customer Service Representative and Subject Matter Expert
Sutherland Global Services
11.2008 - 04.2010
Title Review Team
Sutherland Global Services
10.2007 - 02.2008
Clerk I
Office of Sangguniang Bayan Province of Tarlac
05.2000 - 08.2002
Bachelor of Science - Hotel and Restaurant Management
University of Baguio
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