Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rosalia Billisi

Port Richey

Summary

Dynamic and results-driven Sales Associate with a proven track record at Kays Jewelers, excelling in customer service and upselling techniques. Adept at building lasting client relationships and enhancing store appeal, I leverage exceptional people skills and product knowledge to drive sales and ensure customer satisfaction. Committed to achieving goals and fostering repeat business.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

23
23
years of professional experience

Work History

Sales Associate

Kays Jewelers
01.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.

Jewelry Sales Associate

Tampa Jewish Family Services
02.2017 - 01.2022
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Jewelry Consultant

Diamond Galleria
12.2007 - 01.2011
  • Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
  • Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
  • Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
  • Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
  • Developed a loyal client base by consistently delivering exceptional service and maintaining strong relationships with customers.

Fine Jewelry Sales Associate

Malani Jewelers
01.2002 - 02.2007
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.

Education

High School Diploma -

New Utrecht High
Brooklyn, NY
06-1986

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service

Languages

Italian
Full Professional

Timeline

Sales Associate

Kays Jewelers
01.2022 - Current

Jewelry Sales Associate

Tampa Jewish Family Services
02.2017 - 01.2022

Jewelry Consultant

Diamond Galleria
12.2007 - 01.2011

Fine Jewelry Sales Associate

Malani Jewelers
01.2002 - 02.2007

High School Diploma -

New Utrecht High

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