Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosalia De La Portilla Nunez

Miami,FL

Summary

I consider myself a responsible person, dedicated to his work, sociable, punctual and polite. I love everything I do and always try to do my best.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Cashier

Cashier Customer Service
01.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Front Desk Manager

Front Desk Position
02.2006 - 05.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.

Education

Associate of Arts -

Miami Dade College Kendall Campus
Miami, FL
05.2023

High School Diploma -

ESBU Antonio Guiteras Holmes
Matanzas,Cuba
02.2003

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Reliability and punctuality
  • Written and verbal communication
  • Organizational abilities
  • Professionalism and Courtesy
  • Problem-Solving
  • Cooperative Attitude
  • Adaptable and Flexible
  • Team Collaboration
  • Active Listening
  • Social Perception

Certification

Registered Behavior Technician (RBT)

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Cashier

Cashier Customer Service
01.2022 - Current

Front Desk Manager

Front Desk Position
02.2006 - 05.2020

Associate of Arts -

Miami Dade College Kendall Campus

High School Diploma -

ESBU Antonio Guiteras Holmes

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Rosalia De La Portilla Nunez