Rosalia De La Portilla Nunez
Miami,FL
Summary
I consider myself a responsible person, dedicated to his work, sociable, punctual and polite. I love everything I do and always try to do my best.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier
Cashier Customer Service
Miami, FL
01.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Front Desk Manager
Front Desk Position
Varadero,Cuba
02.2006 - 05.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Managed front desk maintenance of client records and lab data.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Education
Associate of Arts -
Miami Dade College Kendall Campus
Miami, FL05.2023
High School Diploma -
ESBU Antonio Guiteras Holmes
Matanzas,Cuba02.2003
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Problem-Solving
- Cooperative Attitude
- Adaptable and Flexible
- Team Collaboration
- Active Listening
- Social Perception
Certification
Registered Behavior Technician (RBT)
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier
Cashier Customer Service
01.2022 - Current
Front Desk Manager
Front Desk Position
02.2006 - 05.2020
Associate of Arts -
Miami Dade College Kendall Campus
High School Diploma -
ESBU Antonio Guiteras Holmes