Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalia Fernandez

Las Vegas,CA

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.Well organized professional with varied experience in administrative roles driven to increase overall efficiency while maintaining filling and screening and answering numerous phone calls daily .Seeking for a challenging position in a well stablish company where I can utilize my skills with opportunity to advance .

Overview

8
8
years of professional experience

Work History

Customer Service Representative & Dispatcher

American Expediting
Las Vegas , NV
02.2021 - Current
  • Answered incoming calls and emails, providing frontline customer support or assistance to customers and drivers.
  • Quote jobs and Dispatched jobs .
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Receptioninst

Logistic Plus
Ontario, CA
10.2017 - 11.2019
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Verified visitors' identification cards before allowing access to the building.

Data Entry Clerk

Taylor Communications
Ontario, CA
02.2016 - 11.2017
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Maintained database by entering new and updated customer and account information.
  • Followed up on pending tasks until completion.
  • Operated various office equipment such as scanners, printers. when required.
  • Maintained confidentiality of sensitive information entered into the system.
  • Provided support to management staff in regards to data entry processes.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Education

High School Diploma -

El Camino Real Charter High School
Woodland Hills, CA
06-2006

Office Assistant - Office Assistance

Los Angeles Job Corps
Los Angeles, CA

Skills

  • Documentation
  • Inbound and Outbound Calling
  • Computer Proficiency
  • Bilingual- Spanish/English
  • Great Coaching skills
  • Microsoft,Excel,Word,Outlook, Data Entry
  • Shipping &Receiving
  • Packing,& UPS/Fedex Label Printing
  • Forklift Driver/Stand up reach
  • Order Processing

Timeline

Customer Service Representative & Dispatcher

American Expediting
02.2021 - Current

Receptioninst

Logistic Plus
10.2017 - 11.2019

Data Entry Clerk

Taylor Communications
02.2016 - 11.2017

High School Diploma -

El Camino Real Charter High School

Office Assistant - Office Assistance

Los Angeles Job Corps

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Rosalia Fernandez