Rosalia Gregor

Work History

Northeast Valley Health Corp

08.2022 - 12.2025

Responsible for the operational aspects of the Women’s Health program.
Prepare and conduct performance evaluations, disciplinary meetings, and assist employees with FMLA, EAP, Worker’s compensation and benefit queries.
Responsible for recruiting, interviewing, and hiring support staff.
Responsible for the program’s inventory and ordering according to utilization needs.
Manage program goals, objectives, and metrics to be compliant with HRSA, Joint Commission accreditation, Title X grant, federal and state contract requirements.
Prepare and review improvement reports to ensure budget and statistical needs are met.
Responsible for maintaining skills competency levels for the Women’s Health program support staff in accordance with corporate standards.
Perform internal audits to ensure metrics and compliance are met according to contract requirements. Improved metric compliance by 90%.
Monitor and review billing reports to ensure clean claims are submitted.
Provide recommendations on operational policies and procedures, staff development and clinical delivery.

Allied Security Assoc., Inc

02.2022 - 08.2022

Responsible for managing all HR processes for company in two states, California and Nevada.
Developed company policies and procedures and created comprehensive company employee handbook.
Review, track, and document compliance with mandatory trainings, ongoing education, and work assessments.
Collaborate and provide training to department managers to understand skills and competencies required for new hires.
Conduct and assist managers with employee disciplinary meetings, terminations, and investigations.
Responsible for compliance with federal, state, and local employment laws and regulations.
Responsible for new employee onboarding and orientation.
Manager for all FMLA, workers comp, and COVID-19 Supplemental Sick Leave processes.

TriCity Family Services

05.2021 - 01.2022

Reviewed and updated financial reports in accordance with federal, state, and township regulations.
Developed and reviewed practice policies and procedures to adhere to federal and state regulations.
Responsible for the onboarding of new hires.
Responsible for posting and managing all open positions.
Responsible for updating COVID-19 policies and procedures.
Responsible for all non-clinical operations including contracts with external vendors, EHR contracts, IT, and billing.

Terro’s Health

10.2017 - 12.2020

Plan and direct day-to-day activities to meet practice mission and philosophy.
Developed manual and workflows for administrative staff.
Developed training for management team for EHR scheduling system.
Ensured compliance to RBHA, HRSA, and UDS regulations.
Responsible for interviewing, hiring, and training of new support staff.
Responsible for creating and maintaining EHR schedules for 23 providers.
Responsible for annual performance evaluations, counseling, coaching, and training process.
Assisted and counseled employees with FMLA process.

Fresenius Medical Care

04.2014 - 10.2017

Responsible for managing the business operations for five medical practices in four states.
Responsible for recruiting, annual performance reviews, coaching and of office employees.
Management of daily billing functions, charge entry, claims, payment posting, and reimbursement management.
Ensured compliance with hospital contracts, federal and state regulations for each state.
Improve initiatives of practice and communicate revenue performance results to departmental and executive leadership.
Lead cohesive and productive teams and foster team building with staff and physicians.
Responsible for managing and approving timecards for all supporting staff.

Phoenix Perinatal Associates

10.2008 - 04.2014

Supervised team of 25 individuals providing guidance on all staffing relevant activities including recruitment, coaching, and development.
In conjunction with HR department, assisted employees with FMLA queries, EAP program, and payroll process.
Developed an employee cross-training program contributing to increased productivity and coverage in line with business objectives.
Interacted with physicians and patients to address concerns, answer queries, and resolve any issues putting forward exceptional customer service skills.
Maintained continuous operations through proactive management of equipment preventive maintenance, inventory management, and facilitating equipment repairs.
Created and implemented process to source missing documentation to maximize reimbursement.
Coordinated office remodeling avoiding business flow interruption.
Researched and sourced material for staff development and management while delivering employee yearly reviews to measure staff performance.
Responsible for the accuracy of documentation and maintenance of medical records, patient registrations, authorizations, referrals, and appointments.
Responsible for reviewing and addressing billing inaccuracies with providers and supporting staff to ensure timely submissions of claims.
Assisted coding department with hospital registrations, charges, and medical records requests.