Rosalia Gregor
Healthcare Practice Manager
Tonopah,AZ
Summary
Develops strong relationships in a positive environment, prioritizing honesty and integrity to achieve and surpass organizational objectives. Bilingual in English and Spanish, facilitating effective communication across diverse teams.
Overview
17
17
years of professional experience
2
2
Languages: English/ Spanish
Work History
Women’s Health Program Manager
Northeast Valley Health Corp
08.2022 - 12.2025
- Responsible for the operational aspects of the Women’s Health program.
- Prepare and conduct performance evaluations, disciplinary meetings, and assist employees with FMLA, EAP, Worker’s compensation and benefit queries.
- Responsible for recruiting, interviewing, and hiring support staff.
- Responsible for the program’s inventory and ordering according to utilization needs.
- Manage program goals, objectives, and metrics to be compliant with HRSA, Joint Commission accreditation, Title X grant, federal and state contract requirements.
- Prepare and review improvement reports to ensure budget and statistical needs are met.
- Responsible for maintaining skills competency levels for the Women’s Health program support staff in accordance with corporate standards.
- Perform internal audits to ensure metrics and compliance are met according to contract requirements. Improved metric compliance by 90%.
- Monitor and review billing reports to ensure clean claims are submitted.
- Provide recommendations on operational policies and procedures, staff development and clinical delivery.
Human Resources Manager
Allied Security Assoc., Inc
02.2022 - 08.2022
- Responsible for managing all HR processes for company in two states, California and Nevada.
- Developed company policies and procedures and created comprehensive company employee handbook.
- Review, track, and document compliance with mandatory trainings, ongoing education, and work assessments.
- Collaborate and provide training to department managers to understand skills and competencies required for new hires.
- Conduct and assist managers with employee disciplinary meetings, terminations, and investigations.
- Responsible for compliance with federal, state, and local employment laws and regulations.
- Responsible for new employee onboarding and orientation.
- Manager for all FMLA, workers comp, and COVID-19 Supplemental Sick Leave processes.
Manager of Office Operations
TriCity Family Services
05.2021 - 01.2022
- Reviewed and updated financial reports in accordance with federal, state, and township regulations.
- Developed and reviewed practice policies and procedures to adhere to federal and state regulations.
- Responsible for the onboarding of new hires.
- Responsible for posting and managing all open positions.
- Responsible for updating COVID-19 policies and procedures.
- Responsible for all non-clinical operations including contracts with external vendors, EHR contracts, IT, and billing.
Practice Manager
Terro’s Health
10.2017 - 12.2020
- Plan and direct day-to-day activities to meet practice mission and philosophy.
- Developed manual and workflows for administrative staff.
- Developed training for management team for EHR scheduling system.
- Ensured compliance to RBHA, HRSA, and UDS regulations.
- Responsible for interviewing, hiring, and training of new support staff.
- Responsible for creating and maintaining EHR schedules for 23 providers.
- Responsible for annual performance evaluations, counseling, coaching, and training process.
- Assisted and counseled employees with FMLA process.
Regional Practice Manager
Fresenius Medical Care
04.2014 - 10.2017
- Responsible for managing the business operations for five medical practices in four states.
- Responsible for recruiting, annual performance reviews, coaching and of office employees.
- Management of daily billing functions, charge entry, claims, payment posting, and reimbursement management.
- Ensured compliance with hospital contracts, federal and state regulations for each state.
- Improve initiatives of practice and communicate revenue performance results to departmental and executive leadership.
- Lead cohesive and productive teams and foster team building with staff and physicians.
- Responsible for managing and approving timecards for all supporting staff.
Office Supervisor
Phoenix Perinatal Associates
10.2008 - 04.2014
- Supervised team of 25 individuals providing guidance on all staffing relevant activities including recruitment, coaching, and development.
- In conjunction with HR department, assisted employees with FMLA queries, EAP program, and payroll process.
- Developed an employee cross-training program contributing to increased productivity and coverage in line with business objectives.
- Interacted with physicians and patients to address concerns, answer queries, and resolve any issues putting forward exceptional customer service skills.
- Maintained continuous operations through proactive management of equipment preventive maintenance, inventory management, and facilitating equipment repairs.
- Created and implemented process to source missing documentation to maximize reimbursement.
- Coordinated office remodeling avoiding business flow interruption.
- Researched and sourced material for staff development and management while delivering employee yearly reviews to measure staff performance.
- Responsible for the accuracy of documentation and maintenance of medical records, patient registrations, authorizations, referrals, and appointments.
- Responsible for reviewing and addressing billing inaccuracies with providers and supporting staff to ensure timely submissions of claims.
- Assisted coding department with hospital registrations, charges, and medical records requests.
Education
BHS - Healthcare Business Administration
01.2014
Associates Science - Medical Transcription
01.1997
Medical Assistant
Skills
Experience in EMR Systems: NextGen, OBR, Acumen, Athena, ECW, Clinical Tracker, and Billing Tracker
Proficient in Microsoft: Word, Excel, Power Point, and Teams
Additional Information
Experience in revenue cycle management.
Timeline
Women’s Health Program Manager - Northeast Valley Health Corp
08.2022 - 12.2025
Human Resources Manager - Allied Security Assoc., Inc
02.2022 - 08.2022
Manager of Office Operations - TriCity Family Services
05.2021 - 01.2022
Practice Manager - Terro’s Health
10.2017 - 12.2020
Regional Practice Manager - Fresenius Medical Care
04.2014 - 10.2017
Office Supervisor - Phoenix Perinatal Associates
10.2008 - 04.2014
University of Phoenix - BHS, Healthcare Business Administration
AIBT - Associates Science, Medical Transcription
The Bryman School - , Medical Assistant