Rosalia Guedes

• Ensured accurate record-keeping through diligent data entry and documentation practices.
• Implemented systems for tracking and managing stock levels with accuracy and precision.
• Streamlined inventory management by implementing efficient tracking systems and processes
• Worked with customers to pack items according to specific desires and requirements.
• Greeted customers and directed to requested products.
• Updated manuals to reflect amending of rates, rules or regulations.
• Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Supervised and trained new staff in performing census.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Maintained store assets with effective loss prevention strategies.
• Spearheaded process improvements initiatives that resulted in reduced lead times and increased operational efficiency.
• Utilized software to order, track and invoice product shipments.
• Established relationships with vendors and suppliers to streamline procurement operations.
• Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
• Procured materials for squadron maintenance and repair services.
• Input, analyzed and reported on data covering all aspects of procurement operations.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Learned and adapted quickly to new technology and software applications.

• Processed and entered customer orders (Purchase Orders)

• Matched purchase orders with invoices and recorded necessary information.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Used customer web-based portals to plan new orders and retrieve and evaluate delivery metrics Vendor-managed inventory (VMI).
• Provided timely status updates to customers via email, phone, and portals building and maintaining an excellent rapport.
• Received and acknowledged Purchase Orders and create Sales Orders and schedule them accordingly.
• Communicated with vendors to ensure timely completion of outside services.
• Follow-up on orders with pricing, quantity issues, and backorders.
• Assisted customer service manager in daily tasks.
• Work closely with Machine Shop Manager to assure parts are meeting the expected delivery date.
• Assist with annual surveys and questionnaire to keep all data and documentation up to date.

• Prepared and maintained comprehensive production reports to highlight production developments for management review.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Decreased cycle time for put-away inventory to 48 hrs. from 96 hrs. by strategically assigning and delegating inventory movements to inventory associates.
• Executed SAP/WMS inventory transfers to meet time-sensitive production demand with zero discrepancies.
• Prepared, documented and executed internal SAP training for all WH inventory associates in both Spanish and English to ensure ease of transition from legacy WMS to SAP.
• Reviewed and corrected receiving inventory discrepancies which resulted in 0.46% inventory discrepancy from year-end KPMG audit.

• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated events and worked on ad hoc projects.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Handled confidential and sensitive information with discretion and tact.
• Filed paperwork and organized computer-based information.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Facilitated training and onboarding for incoming office staff.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
• Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
• Developed relationships with local businesses to secure discounts and special offers for guests.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Managed check-in and check-out procedures for guests.
• Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Streamlined communication between departments, ensuring efficient service delivery to guests.