ROSALIA HERRERA
Springfield,OR
Summary
Customer-oriented offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance goals and customer relations.
Overview
10
10
years of professional experience
Work History
Department Manager
L & M Fleet Supply
02.2021 - 09.2023
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- A member of the safety committee.
Store Manager
Dollar Tree
08.2019 - 01.2021
- Reduced process lags by effectively managing 11 employees for productivity, efficiency and improvement
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals
- Coached and empowered employees by creating and sharing motivational vision plans
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Assistant Manager
ConocoPhillips
05.2016 - 01.2019
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales
- Delegated daily tasks to team members to optimize group productivity.
Store Manager
Murphy USA
10.2013 - 03.2015
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
- Strengthened work flow productivity by hiring, managing and developing top talent
- Reorganized sales floor to optimize customer flow and improve product visibility
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Springfield High School
Springfield, OR06.2000
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Excellent customer service
- Reliable
- Team-oriented
- Accurate cash handling
- Forklift and pallet jack trained
Awards
- Most Improved Coverage Ratio & Merchandise Margin in district 9837 for Murphy's USA in 2015
- TOP GUN for all four quarters of 2020 for Dollar Tree
Timeline
Department Manager
L & M Fleet Supply
02.2021 - 09.2023
Store Manager
Dollar Tree
08.2019 - 01.2021
Assistant Manager
ConocoPhillips
05.2016 - 01.2019
Store Manager
Murphy USA
10.2013 - 03.2015
High School Diploma -
Springfield High School
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