Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalia Munoz

Brooklyn,NY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude & willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

CDPAP Coordinator

Harbor Care
03.2023 - 12.2024
  • Contributed to the development of best practices for CDPAP coordination, leading to improved service quality.
  • Implemented efficient systems for tracking patient progress and outcomes over time.
  • Managed a diverse caseload of patients with varying needs, ensuring personalized attention and care coordination for each individual.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained accurate records and documentation, ensuring timely processing of reimbursements.

Courier

DoorDash
11.2019 - 02.2023
  • Greeted recipients, delivered packages, food and parcels and acquired proper signatures for all deliveries.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Drove safely at all times to avoid accidents and harm.
  • Use DoorDash app to receive and accept delivery orders, track their progress, and communicate with customers.
  • Provide excellent friendly customer service and professional service to customers, including handling any issues or concerns that may arise.

Dental Assistant/ Receptionist

Gentle Dental Care
03.2016 - 02.2018
  • Greet people as they come into the office.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
  • Answered patients questions.
  • Took and processed payments.
  • Performed administrative tasks (answer the phone, take messages, contact clients, filed records.)
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.

Dental Assistant

Kings Plaza Dental
01.2015 - 02.2016
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared patient x-rays and images for dentist review.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

Biology

College of Staten Island of The City University of New York
Staten Island, NY

John Dewey High School
Brooklyn, NY
06.2015

Skills

  • Excellent communication skills with a focus on customer service
  • Proficiency with Microsoft Excel & Microsoft Office 365
  • Dedicated
  • Problem solving and efficient decision making
  • Great Multitasking Skills
  • Compassionate and empathetic
  • Detail oriented
  • Patient
  • Receptive attitude
  • Prioritization and adaptation
  • Excellent Organizational Skills
  • Confidentiality

Timeline

CDPAP Coordinator

Harbor Care
03.2023 - 12.2024

Courier

DoorDash
11.2019 - 02.2023

Dental Assistant/ Receptionist

Gentle Dental Care
03.2016 - 02.2018

Dental Assistant

Kings Plaza Dental
01.2015 - 02.2016

Biology

College of Staten Island of The City University of New York

John Dewey High School

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Rosalia Munoz