Rosalia Napoles
Sarasota,FL
Summary
Proven track record in enhancing customer experience and streamlining operations, as demonstrated at Chipotle. Skilled in customer service and fair housing regulations, I excel in building rapport and fostering positive environments. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging both interpersonal and analytical skills.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Goldelm Capital
02.2023 - 05.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Teacher Helper
Bredenton County Schools
10.2022 - 01.2023
- Responded to student needs and questions promptly.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
Assistant Manager
Chipolte
11.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Walmart
03.2013 - 08.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Apollo High School
Glendale, AZ06.2011
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
Timeline
Leasing Consultant
Goldelm Capital
02.2023 - 05.2024
Teacher Helper
Bredenton County Schools
10.2022 - 01.2023
Assistant Manager
Chipolte
11.2019 - 10.2021
Cashier
Walmart
03.2013 - 08.2016
High School Diploma -
Apollo High School
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