Rosalia Rodriguez
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Executive Assistant
Kadani Investments, LLC
06.2021 - Current
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Utilized active listening skills (spanish lenguaje) and cultural sensitivity to convey accurate interpretations.
Customer Service Representative
Ella Fortune, Inc
11.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
GED -
GED
Houston, TXSkills
Microsoft PowerPoint, Excel, and Word
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant
Kadani Investments, LLC
06.2021 - Current
Customer Service Representative
Ella Fortune, Inc
11.2020 - 06.2021
GED -
GED
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