Rosalia Soland

• Providing direct oversight of daily operations over centralized management, processes, and functions for 9+ locations.
• Provide ongoing training & support to achieve positive patient outcomes, employee satisfaction, customer service and clinical excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills & analytical nature to resolve customer concerns and promote loyalty.
• Recruited, interviewed, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team, through individualized career development plans and opportunities for growth. Implemented mentoring program to promote positive feedback and engagement.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Promoted culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Utilize daily KPI reporting metrics to enhance quality of care & department profitability by Implementing & improving workflows geared at achieving company performance metrics.
• Health & Safety (OSHA)conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
• Evaluated emerging healthcare technologies & trends to determine their potential impact on service delivery and overall patient outcomes.
• Closely Monitor provider & facility NPS scores. Partner with patient experience as well as chief of department to Improve patient satisfaction by implementing efficient healthcare management processes and procedures. Participated & completed Tri-State provider coaching program.
• Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
• Optimized patient flow processes to decrease wait times and improve overall patient experience.
• Championed initiatives focused on improving staff morale, resulting in enhanced productivity and job satisfaction among team members.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in team environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Gained strong leadership skills by managing projects from start to finish.
• Excellent communication skills, both verbal and written.
• Conducted regular audits of billing records to ensure accuracy and completeness, implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly. Enhancing overall financial performance for department.

Revenue Cycle

• Implement and enforce front end workflow structure, schedule management, authorizations,TOS collections resulting in increased RVUs, reduce patient wait times, increase patient satisfaction and referrals.
• Reconciliations, task management, edits, audits, charge entry, claims reprocessing, reviewing EM components prior to claims release reducing claim rejections by 99%. Outstanding knowledge of medical terminology.

Operations & Implementation

• Managed team of 10 clinical and administrative personnel.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Oversaw facility maintenance projects, ensuring safe and comfortable environment for both patients and staff members.
• Update, enforce and maintain companies OSHA, HIPPA and OPTUM policies as well as competences resulting in ongoing successful onsite inspections.

Surgical Coordinator

• Coordinate and schedule surgical & operative procedures, pre- & post- operative patient care and support.