Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalia White

Utica,MI

Summary

Highly motivated and experienced in Government Insuring with 5+ years of experience in the Mortgage industry and a proven track record of success in remote work environments.

Overview

17
17
years of professional experience

Work History

Government insurer

AD Mortgage
05.2025 - Current
  • Review loan documentation to ensure accuracy and completeness, including credit and collateral documents, and confirm that all required information is present.
  • Ensure loans adhere to specific government agency guidelines and internal policies, preparing the necessary documentation for submission to agencies like HUD, VA, or FHA.
  • Address and resolve any identified deficiencies in loan documents, working with lenders and borrowers to obtain missing or corrected information.
  • Input data into government systems like FHA Connection or VA's webLGY application, and manage loan information within Loan Origination Systems
  • Compile audits, ensuring loans are submitted accurately and within established timelines to minimize financial risk and potential issues like foreclosure.

Government Insurer

Flagstar Bank
04.2021 - 05.2025
  • Review loan documentation to ensure accuracy and completeness, including credit and collateral documents, and confirm that all required information is present.
  • Ensure loans adhere to specific government agency guidelines and internal policies, preparing the necessary documentation for submission to agencies like HUD, VA, or FHA.
  • Address and resolve any identified deficiencies in loan documents, working with lenders and borrowers to obtain missing or corrected information.
  • Input data into government systems like FHA Connection or VA's webLGY application, and manage loan information within Loan Origination Systems
  • Compile audits, ensuring loans are submitted accurately and within established timelines to minimize financial risk and potential issues like foreclosure.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Sales/Customer Service Associate

State Farm Insurance
06.2020 - 04.2021
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Provided guidance on insurance policies, ensuring clients understood coverage options and benefits.
  • Trained new associates on operational procedures and best practices for effective customer interaction.

Mortgage Closer

UWM
03.2019 - 06.2020
  • Reviewed loan documents for accuracy and compliance with regulatory standards.
  • Coordinated closing schedules with clients, lenders, and title companies to ensure timely execution.
  • Facilitated communication between stakeholders to resolve issues impacting the closing process.

Sales/Customer Service Representative

State Farm Insurance
02.2008 - 03.2019
  • Delivered exceptional customer service, resolving inquiries and complaints efficiently.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Provided guidance on insurance policies, ensuring clients understood coverage options and benefits.
  • Trained new associates on operational procedures and best practices for effective customer interaction.

Education

General Studies -

Macomb Community College
2008

High school - undefined

01.2007

Skills

  • Effective management of time
  • The ability to work autonomously and stay focused without direct oversight is essential
  • Clear and consistent communication
  • Ability to adjust to changing situations and overcome challenges
  • Friendly, positive attitude

Timeline

Government insurer

AD Mortgage
05.2025 - Current

Government Insurer

Flagstar Bank
04.2021 - 05.2025

Sales/Customer Service Associate

State Farm Insurance
06.2020 - 04.2021

Mortgage Closer

UWM
03.2019 - 06.2020

Sales/Customer Service Representative

State Farm Insurance
02.2008 - 03.2019

High school - undefined

General Studies -

Macomb Community College

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Rosalia White