Rosalie Colby
Medical Coder
Hiram,ME
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CPC position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Primary Caregiver for Mother
Self Employed
Hiram, Maine
09.2017 - 08.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted mom to support independence and well-being.
- Monitored progress and documented mom's health status changes to keep Hospice team updated.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with mom to deliver emotional support and companionship.
- Engaged mom in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted mom with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help mom achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported mom with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help mom move around personal and public spaces.
- Recognized and reported abnormalities or changes in mom's health status to Hospice team.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Turned and positioned mom to prevent bedsores and maintain comfort levels.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Transported mom to events and activities, medical appointments and shopping trips.
- Determined specific needs and provided most appropriate level of services for mom's well-being.
- Entertained, conversed and read aloud to keep mom mentally alert.
- Monitored mom's vital signs, administered medications and tracked behaviors to keep Hospice team well-informed.
- Documented mom's mental status, sleep and eating patterns in medical record books.
- Transported mom via wheelchair to and from rehabilitation and daily activities.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for mom's wellbeing.
- Helped my mother care for herself by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Maintained frequent supervision of my mother as she was unable to call for assistance.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped mother manage money, pay bills and shop for groceries or personal items.
- Conferred with Hospice team to discuss patient condition and medical care.
Patient Service Representative Team Lead
Bridgton Hospital
Bridgton, Maine
09.2014 - 08.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Reviewed daily care slips for doctors.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Kept current with literature and felid advancements to advocate to and for patients.
Medical Secretary
Maine Health-Cardiology
Portland, ME
06.2012 - 09.2014
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Proofread documents and correspondence for accuracy and completeness.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Sacopee Valley High School
Hiram, MENo Degree - Early Childhood Education
University of Maine Farmington
Skills
- Attentive to People
- Progress Documentation
- Protein Handling
- Problem Identification
- Time Management
- Client Records Management
- Follow-Up Calls
- Verbal and Written Communication
- HIPAA Compliance
- Respectful and Compassionate
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Database Search and Data Entry Skills
- HIPAA Regulations
- Service Team Support
- Calm and Effective Under Pressure
- System Updates
- Providing Information and Resources
- Quality Standards and Protocols
- Communicating to Patients and Families
- Insurance Verification
- Gathering Information From Patients
- Operational Requirements
- Caring and Empathetic
- Appointment Confirmation
- Patient Correspondence
- Customer Satisfaction
- Chart Pulling
- Knowledge of Community Services and Programs
- Demographics Information
- Patient Needs Assessment and Referral
- Administrative and Office Support
- Reminder Calls
- Registration and Scheduling
- Patient Service and Assistance
- Explaining Policy and Procedures
- Patient Greeting
- Call Transfers
- Insurance Information Collection
- Resolving Problems
- Documenting and Recording Information
- Patient Flow
- Patient Health Information Access
- Customer Inquiries
- Creative Solutions
- Pre-Employment Screening
- Patient Appointment Management
- Telephonic Triage
- Office Supplies and Inventory
- Clinical Messaging
- Office Organization
- Reliability and Dedication
- 50 WPM Typing Speed
- Patient Medical Histories
- Eligibility Determinations
- Clinic Administration
- Punctual and Hardworking
- Project Requirements
- Clerical and Filing Support
- Claims Handling and Coverage Verification
- Medical Charts and Records
- Multi-Line Telephone Systems
- Referral Verification
Certification
- CPC-A- Certified Professional Coder-Apprentice completing course through AAPC in May 2022
Timeline
Primary Caregiver for Mother
Self Employed
09.2017 - 08.2021
Patient Service Representative Team Lead
Bridgton Hospital
09.2014 - 08.2017
Medical Secretary
Maine Health-Cardiology
06.2012 - 09.2014
High School Diploma -
Sacopee Valley High School
No Degree - Early Childhood Education
University of Maine Farmington
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