Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROSALIE DESALVO

Westwego,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.

Overview

45
45
years of professional experience

Work History

Clerical/Sales/Office Manager

Chambers Industrial Supply Inc
Harahan, LA
08.2009 - Current
  • Bookkeeping
  • Answering Phones
  • Greeting Customers
  • Sales
  • Increased overall revenue by identifying new business opportunities and cultivating strong relationships with clients.
  • Implemented cost-saving measures that increased efficiency without compromising on service quality or client satisfaction.
  • Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Administrative Secretary-Records Management

Ochsner Clinic Foundation
New Orleans, LA
01.1997 - Current
  • Manages and processes gift records and donor information for the Division of Philanthropy, ensuring accuracy and confidentiality while supporting the administrative functions of the records management team
  • Responded to inquiries from callers seeking information.
  • Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
  • Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
  • Developed comprehensive onboarding process for new employees to accelerate their acclimatization.
  • Improved document management with implementation of digital archiving system.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
  • Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
  • Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated team development with organization of skill-building workshops.
  • Built and maintained excellent customer relationships through timely response to inquiries and going beyond to accommodate unusual requests.
  • Increased office participation in dedicated events by creating newsletter with detailed calendars and other office updates.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Volunteered to help with special projects of varying degrees of complexity.

CSR/Marketing Assistant

Premier Source Inc
New Orleans, LA
12.2007 - 10.2008
  • Assisted sales department with proposals and quotations
  • Expedited orders and billing
  • Prepared and created informational packages such as: catalogues, brochures, and meeting notices
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Followed up with customers about resolved issues to maintain ambitious standards of customer service.
  • Met customer call guidelines for service levels, handling time and productivity.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and backed up other customer service managers.
  • Created and maintained detailed database to develop promotional sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Input new data, updated old records, and cross-checked information to keep marketing database up to date.
  • Enhanced online presence with creation and management of social media content, leading to higher engagement rates.

Secretary for Warehouse Office Manager

K&B Services Incorporated
Metairie, LA
01.1990 - 01.1997
  • Managed filing system entered data and completed other clerical tasks.
  • Designed a comprehensive fuel pump comparison report, enabling accurate billing for monthly fuel invoices by comparing warehouse and vendor fuel usage
  • Developed a top production list report that identified the highest-performing order fillers, contributing to improved employee morale and increased productivity
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • I answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos, and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Improved office workflow by redesigning document submission process.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks daily.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.

Receiving Clerk

K&B Warehouse
New Orleans, LA
01.1990 - 01.1991
  • Managed the efficient receipt, inspection, and storage of incoming goods, ensuring inventory accuracy and compliance with company standards at K&B Services Incorporated
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
  • Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted research to address shipping errors and packaging mistakes.

Circular Advertisement

K&B Warehouse
New Orleans, LA
01.1988 - 12.1989
  • Developed and executed strategic circular advertising campaigns to enhance brand visibility and drive customer engagement for K&B Services Incorporated

Returned Goods

K&B Warehouse
New Orleans, LA
01.1984 - 12.1987
  • Managed the processing and documentation of returned goods, ensuring accurate inventory adjustments and maintaining compliance with company policies and quality standards
  • Coordinated intake of up to several large shipments per day.
  • Managed and supervised inventory and receiving activities.

Cashier/Stock Clerk/Pharmacy Clerk

K&B Drugs Store
Marrero, LA
01.1983 - 12.1983
  • Processed customer transactions efficiently and accurately while maintaining a high level of customer service and ensuring adherence to store policies and procedures
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Assistant Manager

Baskin Robbins
Marrero, LA
01.1980 - 12.1982
  • Supervised daily operations, managed staff schedules, and ensured high-quality customer service at Baskin Robbins Ice Cream Parlor, contributing to increased sales and customer satisfaction
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed strong working relationships with staff, fostering a positive work environment.

Education

Associate of Arts - Business Administration & Accounting

Pillips Jr College
Marrero, LA
11.1988

Some College (No Degree) - Business Economics

Nicholls State University
Thibodaux, LA

High School Diploma -

LW Higgins High School
Marrero
05.1980

Skills

  • Customer service
  • Office administration
  • Project management
  • Cold calling
  • Marketing
  • Meeting facilitation
  • Sales
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Data entry
  • Verbal and written communication
  • Records and database management
  • Scheduling and calendar management
  • Analytical thinking
  • Document review
  • Interpersonal communication
  • Record keeping
  • Inventory control
  • Time management abilities
  • Adaptability
  • Administrative support
  • Administrative background
  • Document management
  • Professional demeanor
  • Electronic filing systems
  • Bookkeeping
  • Time management

Timeline

Clerical/Sales/Office Manager

Chambers Industrial Supply Inc
08.2009 - Current

CSR/Marketing Assistant

Premier Source Inc
12.2007 - 10.2008

Administrative Secretary-Records Management

Ochsner Clinic Foundation
01.1997 - Current

Secretary for Warehouse Office Manager

K&B Services Incorporated
01.1990 - 01.1997

Receiving Clerk

K&B Warehouse
01.1990 - 01.1991

Circular Advertisement

K&B Warehouse
01.1988 - 12.1989

Returned Goods

K&B Warehouse
01.1984 - 12.1987

Cashier/Stock Clerk/Pharmacy Clerk

K&B Drugs Store
01.1983 - 12.1983

Assistant Manager

Baskin Robbins
01.1980 - 12.1982

Associate of Arts - Business Administration & Accounting

Pillips Jr College

Some College (No Degree) - Business Economics

Nicholls State University

High School Diploma -

LW Higgins High School

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ROSALIE DESALVO