Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Instructional DesignerBusiness TrainerWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridLocation: Hagerstown, MD, US
Open to relocation: No
Open To Work
Rosalie Edwards
Hagerstown,MD
Work Preference
Summary
Professional with strong background in designing and developing instructional materials for diverse audiences. Adept at utilizing range of educational technologies and methodologies to create effective learning experiences. Known for strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Recognized for excellent communication, problem-solving abilities, and fostering productive team environment.
Overview
25
25
years of professional experience
Work History
Instructional Designer
Citigroup, Inc.
05.2012 - 09.2025
- Designed and developed engaging e-learning modules to enhance employee training programs.
- Implemented successful instructional design projects from concept to completion within budget and time constraints.
- Evaluated existing course materials, identifying opportunities for enhancement or revision based on learner feedback.
- Collaborated with subject matter experts to ensure content accuracy and relevance.
- Conducted needs assessments to identify knowledge gaps and inform instructional strategies.
- Implemented innovative learning technologies to improve user experience and accessibility.
- Evaluated learner feedback to refine instructional materials for continuous improvement.
- Mentored junior designers on best practices in instructional design methodologies and tools.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
- Developed instructor-led training materials that supported face-to-face classroom instruction for blended learning environments.
Business Trainer
Citigroup, Inc.
04.2003 - 05.2012
- Created curriculum materials while on loan to Design, including facilitator guides, course maps, and participant guides.
- Performed gap analysis for curriculum, requiring research and working with subject matter experts.
- Facilitated training programs, managing up to 25 staff members per new hire class (five-to-nine-week programs).
- Conducted interviews utilizing Targeted Selection, for various staff positions.
- Provided monitoring feedback and curbstone coaching to new hires.
- Employed motivational mentoring techniques for new hires.
- Completed performance consulting for new hire and existing staff concerning new processes and procedures to improve performance.
Fraud/Credit Risk Early Warning Specialist
Citigroup, Inc.
07.2000 - 04.2003
- Led cross-functional teams to streamline operational processes, enhancing overall efficiency.
- Developed and implemented strategies for risk management, ensuring compliance with regulatory standards.
- Mentored junior staff on best practices, fostering professional growth and knowledge sharing.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor's Degree - Business Management
WGU North Carolina
Virtual Facilitator Trainer Certification - undefined
NetSpeed
Designing Learning Certification - undefined
Association for Talent and Development
Skills
- Needs analysis of requests to determine best learning intervention for each project
- Project Management -keeping projects on task with regular communication to stakeholders
- Risk assessment for learning interventions that consider the firm’s reputation by driving compliance with laws, regulations, and adherence to policy
- Learning strategies
- Instructional strategies
- Storyboarding
- E-learning design
- Virtual classroom
- Blended learning
- Webinar facilitation
- Adaptive learning
- Interactive design
Affiliations
- Mentor for American Corporate Partners (ACP)
- NPower mentor
- Member of the Society for Creative Anachronism, Inc
Timeline
Instructional Designer
Citigroup, Inc.
05.2012 - 09.2025
Business Trainer
Citigroup, Inc.
04.2003 - 05.2012
Fraud/Credit Risk Early Warning Specialist
Citigroup, Inc.
07.2000 - 04.2003
Virtual Facilitator Trainer Certification - undefined
NetSpeed
Designing Learning Certification - undefined
Association for Talent and Development
Bachelor's Degree - Business Management
WGU North Carolina