Rosalie Hallenbeck
Shoreline,Wa
Summary
Persistent leader eager to lead and grow sustainability at Alaska Airlines. Skilled in strategic planning, problem-solving, and communication with an extensive understanding of airline operations, project management and team leadership. Collaborative with relentless work ethic and not afraid to challenge the way it is today to get to the next level.
Overview
18
18
years of professional experience
Work History
Strategic Transformation Director
Alaska Airlines
11.2018 - Current
- Focus on employee and guest impact for large projects to drive significant change with minimal disruption.
- Build cross-divisional teams from various depts. to ensure buy-in, accuracy and break down silos when working on large initiatives.
- Build trust and engagement in teams to become high performing.
- Present solutions, milestones and progress to senior leadership.
- Support, guide and inform the executive sponsor.
- Cultivated interpersonal skills by building positive relationships with others.
Director, Employee Customer Solutions
Alaska Airlines
06.2016 - 11.2018
- Led product solution teams for Aircraft Gating, Staffing, Cargo, Baggage, Aircraft Loading, Call Centers and Airports.
- Provide coordination across multiple channels for company initiatives.
- Operational expert for PSS integration of Alaska Airlines and Virgin America airport systems. Project executed without any notable issues.
- Represent Alaska Airlines at IATA Think Tank meetings to drive airline industry change. Participation required CEO approval.
Director, Airport Experience
Alaska Airlines
07.2009 - 06.2016
- Responsible for airport and call center technology for employees.
- Used Agile methodology with dev teams.
- Set vision and passion for retiring IMAGE and having a mobile workforce by 2017.
- Set clear expectations for putting customers first in development.
- Develop roadmaps to support company initiatives and hassle-free processes for employees and customers and align resources according to the company portfolio.
Director, Station Policy, Procedure and Training
Horizon Air
08.2005 - 07.2009
- Led a team of 7 supervisors, 1 manager and 1 admin to ensure all training for new hire customer service needs are met.
- Interim Aircraft Operator Security Coordinator, interfacing with TSA and FAA to ensure compliance of regulatory policy and resolving letters of investigation between the agency and the airline.
- Established cross divisional and cross company workstreams with Alaska and Frontier to launch CPA flying
Education
Certificate - Innovation And Design Thinking
Emeritus Institute of Management - Post Graduate
Online2019
Bachelor of Arts - Business Administration
City University of Seattle
Seattle, WA2009
High School Diploma -
Chimacum High School
Chimacum, WA1981
Skills
- Experience executing large projects such as VX PSS integration, Single Timekeeping and Fleet transitions
- Leading teams and individuals with clear expectations to push them to succeed beyond their current level
- Persistence in finding solution(s) by looking at problems differently
- Extensive understanding of airline operations and solid relationships with peers, senior leaders, business partners, vendors, unions and internal stakeholders
- Experience creating and leading cross-divisional teams
- Builds and nurtures relationships for success
- Evaluates processes end to end
- Strong change communication with people affected to get early buy-in
- Skilled in creating and using management systems to measure and drive improvement
Additional Information
Board of Directors Executive Team
Pasados Safe Haven
Apr 2021 - Present
Timeline
Strategic Transformation Director
Alaska Airlines
11.2018 - Current
Director, Employee Customer Solutions
Alaska Airlines
06.2016 - 11.2018
Director, Airport Experience
Alaska Airlines
07.2009 - 06.2016
Director, Station Policy, Procedure and Training
Horizon Air
08.2005 - 07.2009
Certificate - Innovation And Design Thinking
Emeritus Institute of Management - Post Graduate
Bachelor of Arts - Business Administration
City University of Seattle
High School Diploma -
Chimacum High School
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