Summary
Overview
Work History
Education
Skills
Websites
PROFILE
Timeline
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Rosalie M. Silva

North Las Vegas,USA

Summary

Dynamic Purchasing Specialist with extensive experience at Jeskell Systems, adept at contract negotiation and order management. Proven track record in cross-functional collaboration and problem-solving, ensuring compliance and optimizing procurement processes. Skilled in Oracle and IBM Web Tools, delivering exceptional customer service while maintaining meticulous attention to detail.

Overview

35
35
years of professional experience

Work History

Purchasing/ Support Contract Specialist

Jeskell Systems, LLC
01.2004 - Current
  • Manage and process all federal, state & local, commercial and education orders through either IBM webtools or through the preferred vendor.
  • Review all orders that come through CCA (IBM Ordering tool) prior to placing them on order.
  • Collaborate with distributors to ensure quotes and orders are accurately processed and confirm shipments
  • Work with IBM to make sure that direct orders are processed, and shipment is confirmed.
  • Work closely with the Sales Team, ISRs, and management team.
  • Manage, quote, & process all maintenance renewal contracts through either a distributor or IBM webtool.
  • Track and maintain all orders and provide that information to the customer.
  • Reviewed and evaluated proposed contract documents to ensure compliance with applicable laws and regulations.
  • Negotiated contracts with suppliers to obtain best value for goods and services.
  • Assisted in the preparation of bid packages by researching market prices, identifying potential sources, evaluating bids received, and recommending awards.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Reviewed invoices submitted by contractors and vendors prior to payment authorization.
  • Established relationships with key suppliers, contractors through regular communication regarding their products, services offered.
  • Reviewed details on incoming contracts and service agreements to keep pricing correct.
  • Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.

Order Management/ Processor

Hyperion Solutions (Oracle)
San Jose, CA
01.2002 - 11.2004
  • Manage and process all incoming orders via fax, email and or sales rep through the oracle/ Apollo systems.
  • Research customer’s purchase history which includes PO’s, invoices, pricing, product, RMA’s & payment information through the Brio-On Demand system.
  • Collaborate with all Sales Representatives, Inside Sales Representatives, and Management teams
  • Collaborated with cross-functional teams to streamline operations and improve workflows.
  • Trained new team members on processing protocols and operational standards.
  • Reviewed order forms to prepare orders for processing.
  • Monitored daily workflow to ensure deadlines were met.
  • Ensured proper security measures were taken when handling sensitive customer data.
  • Supported team members and participated in cross-functional projects as needed.

Senior Service Contracts Associate

Cisco Systems
San Jose, CA
01.2000 - 01.2002
  • Manage all shipped, requests, renewals, service contracts & maintenance orders through the CSM96 and oracle database systems.
  • Research database which includes verifying existing contracts, prices, discounts, correct service level, end user information and qualifications per customer.
  • Manage and process backlog reports into the oracle database.
  • Interface with all departments to resolve any customer sat issues.
  • Help organize team processes, events, and daily assignments.
  • Provided customer service support for inquiries, complaints, and returns.
  • Trained new associates on operations, policies, and procedures.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Coordinated with vendors regarding maintenance contracts related to hardware components used in the company's infrastructure.
  • Coordinated with vendors regarding maintenance contracts and service level agreements.

Inventory Control Clerk/ Office Clerk

Young’s Market Company
Morgan Hill, CA
01.1998 - 01.2000
  • Provide support to the office manager duties include payroll, dispatching drivers, customer service, billing, handling credits, filing, scheduling, answer phones & process all will call orders.
  • Processed returns and issued credits according to company policies.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Collaborated with sales and operations teams to align inventory levels with demand.
  • Generate supplier products, invoices, and damage reports.
  • Organized, labeled, and inventoried items for easy tracking and retrieval.
  • Created reports on inventory status, shortages, and overages.
  • Assisted with monthly physical inventory counts and reconciled discrepancies.
  • Maintained accurate records of all materials stored in the warehouse.
  • Performed scheduled inventory counts and supply audits.
  • Ensured accuracy of data entered into inventory control systems.
  • Managed supply chain activities including shipping and receiving goods from vendors or customers.

Returns/ Warranty Coordinator

Specialized Bicycles
Morgan Hill, CA
01.1997 - 01.1999
  • Manage and process all returns and warranty products through the Oracle system.
  • Generate reports including Billing, credits, shipping invoices, inventory stock report.
  • Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
  • Conducted quality control checks on repairs completed under warranty coverage.
  • Performed data entry into company database system for tracking purposes.
  • Processed monthly warranty reports for management review and analysis.
  • Prepared invoices, credit notes, and other documents as needed for processing warranties.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Used pallet jacks to move items to and from warehouse locations.
  • Verified accuracy of items picked against packing list.
  • Created shipping labels with complete details in warehouse management system.

Receiving Lead

Target Stores
Morgan Hill, CA
07.1990 - 01.1997
  • General Customer Service
  • Process all returns & defective products from the service desk.
  • Receive all incoming freight from vendors and truck deliveries.
  • Generate shipping /receiving reports
  • Inventory Control
  • Assist management with displays, sales ordering & vendor relations
  • Assisted with training new employees on best practices related to material handling processes.
  • Organized warehouse space for efficient storage of goods and stock rotation.
  • Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
  • Verified quantity, quality and type of items received to ensure accuracy against purchase orders.
  • Managed daily cycle counts for inventory accuracy; conducted physical inventories as needed.
  • Prepared documentation such as bills of lading, packing slips, invoices, prior to shipment release.

Education

Real Estate Principal

Mission College
Santa Clara, CA
06-2001

Medial Assisting /LVN

Gavilan College
Gilroy, CA
05-1992

Diploma -

Live Oak High School
Morgan Hill, CA

Skills

Order processing

  • Bid evaluation
  • Customer service
  • Cross-functional collaboration
  • Documentation management
  • Problem solving
  • Attention to detail
  • Contract oversight
  • Documentation review
  • Pricing analysis
  • Contract proposals
  • Contract administration
  • Salesforce
  • Oracle
  • IBM Web Tools
  • Microsoft Office Applications
  • Data entry
  • SLA
  • Customer service excellence
  • CRM software
  • Problem-solving
  • Sales support
  • Order management
  • Purchase order processing
  • Bid proposal preparation
  • Order tracking

PROFILE

Support service representative with 19+ years of experience in telephone customer service, tech support, customer care, escalations, & chat support. Handle up to 40 requests daily, with duties including helping customers with quoting and configuring, processing of purchase orders, trouble shooting, Creating POs for vendors and invoicing. Self-confident, optimistic and supports a team environment.

Timeline

Purchasing/ Support Contract Specialist

Jeskell Systems, LLC
01.2004 - Current

Order Management/ Processor

Hyperion Solutions (Oracle)
01.2002 - 11.2004

Senior Service Contracts Associate

Cisco Systems
01.2000 - 01.2002

Inventory Control Clerk/ Office Clerk

Young’s Market Company
01.1998 - 01.2000

Returns/ Warranty Coordinator

Specialized Bicycles
01.1997 - 01.1999

Receiving Lead

Target Stores
07.1990 - 01.1997

Real Estate Principal

Mission College

Medial Assisting /LVN

Gavilan College

Diploma -

Live Oak High School

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Rosalie M. Silva