Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalie Ortiz

San Antonio,TX

Summary

Dedicated Certified Medical Assistant and Care Advocate with a proven track record at Wellmed Medical Group, adept in HIPAA Compliance and offering exceptional customer service. Streamlined clinic efficiency and reduced hospital readmission rates through effective patient care and advocacy. Continuously seeks professional development to enhance patient outcomes and healthcare practices.

Overview

17
17
years of professional experience

Work History

Certified Medical Assistant

Wellmed Medical Group
03.2008 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared lab specimens for diagnostic evaluation.

Care Advocate

Wellmed Medical Group
03.2008 - Current
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Prepared documents and reports for clinical reviews and discharge plans.
  • Advocated for patients'' rights, ensuring access to appropriate services and fair treatment within the healthcare system.
  • Worked with enrollees to identify gaps in care or obstacles to care.
  • Reduced hospital readmission rates through diligent follow-up calls and proactive intervention strategies.
  • Streamlined communication between patients, families, and healthcare providers, ensuring timely updates and accurate information sharing.
  • Participated in ongoing professional development opportunities to stay current on industry best practices and trends in patient advocacy.

Education

No Degree - Education

San Antonio College
San Antonio, TX

GED -

San Antonio Independant School District
San Antonio, TX
06-2022

Associate of Applied Science - Certified Medical Assistant

Kaplan University
Davenport, IA
06-2007

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Patient Scheduling
  • Electronic Health Records
  • Vital Sign Monitoring
  • Medical Records Management
  • Payment Collection
  • Medical billing and coding
  • Medical Billing
  • HIPAA protocols
  • Vital signs monitoring
  • Customer Service

Timeline

Certified Medical Assistant

Wellmed Medical Group
03.2008 - Current

Care Advocate

Wellmed Medical Group
03.2008 - Current

No Degree - Education

San Antonio College

GED -

San Antonio Independant School District

Associate of Applied Science - Certified Medical Assistant

Kaplan University

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Rosalie Ortiz