Rosalie Perez
North Las Vegas
Summary
Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Outstanding work ethic with a team-based mentality. Very receptive to constructive criticism.
Overview
3
3
years of professional experience
Work History
Floor Associate
Walmart
10.2021 - 05.2022
- Preparation and dispensing online orders in a timely manner
- Customer assistance (locating items, advising on products, etc.)
- Maintaining quality of items
- Maintenance of customer/store orders and inventory management
Bridal Receptionist
David's Bridal
05.2022 - 05.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Agent
Golden Gate Casino
06.2022 - 05.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered customer telephone calls promptly and appropriately handled needs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Opera Knowledgeable and Experienced
Front Desk Receptionist
Mirage Hotel & Casino
05.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Opera Knowledgeable and Experienced
Education
High School Diploma -
Frontier High School
Baker, CA2020
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA2018
Skills
- Organized
- Detail Oriented
- Reliable
- Experience with Opera
- Verifying Reservations
- Time Management
- Computer Literacy
- Strong Multi‐Tasking
Timeline
Front Desk Receptionist
Mirage Hotel & Casino
05.2023 - Current
Front Desk Agent
Golden Gate Casino
06.2022 - 05.2023
Bridal Receptionist
David's Bridal
05.2022 - 05.2022
Floor Associate
Walmart
10.2021 - 05.2022
High School Diploma -
Frontier High School
High School Diploma -
Santa Fe High School
Similar Profiles
Brittany TatumBrittany Tatum
Operations & Asset Protection Leader at WalmartOperations & Asset Protection Leader at Walmart
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart
Trenton PeckTrenton Peck
Front End Team Lead at WalmartFront End Team Lead at Walmart
Dawson HyattDawson Hyatt
Overnight Stocker at WalmartOvernight Stocker at Walmart
Lena JohnsonLena Johnson
Sales Ambassador at Orangetheory FitnessSales Ambassador at Orangetheory Fitness