Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalie Rodriguez

Lawrence,MA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

S/E Tax Preparer

Rodriguez & Associates
01.2005 - Current
    • Completed and filed returns with tax departments at local, state, and federal levels.
    • Maintained complete records of client tax returns and supporting documentation in secured areas.
    • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
    • Maintained compliance by adhering to current tax laws and regulations.
    • Assessed client tax situations to determine best filing options.
    • Communicated with clients regarding tax situations, providing guidance on financial decisions.

Customer Service Representative

Yellow Freight
09.2022 - 08.2023
  • Handled 125+ customer inquiries and requests courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Leased Housing Coordinator

Chelmsford Housing Authority
09.2020 - 11.2021
  • Communicated monthly with 60+ program participants as appropriate to ensure timely completion of program requirements, annual recertification, and/or interim changes.
  • Collected, reviewed, verified participants documentation and input data into computer system to complete eligibility process.
  • Verify, via third party to extent possible, all household family members, sources and amounts of income and assets.
  • Kept case files updated, accurate and aligned with requirements.
  • Maintained database of housing resources, landlords and management companies.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Other duties as assigned.

Patient Care Coordinator

Alliance HealthCare Services
06.2019 - 08.2020
    • Explained upcoming treatment preparation, instructions, and other facts to patients.
    • Worked with patients to schedule tests and procedures.
    • Maintained confidentiality of patient data and condition to safeguard health information.
    • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
    • Provided complete patient assessments and communicated with patients to understand medical histories.

Medical Records Clerk

Alternative Home Health Care
05.2015 - 10.2018
    • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
    • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
    • Scanned medical records in digital format for easy retrieval and accessibility.
    • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
    • Maintained patient confidence by keeping patient records information confidential.
    • Supported medical staff by providing organized and accurate medical records.

Pharmacy Technician

Neighborhood Healthmart Pharmacy
05.2013 - 05.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Home Health Aide

Right At Home
11.2010 - 02.2015
    • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
    • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
    • Traveled to clients' homes to complete healthcare services and promote continuity of care.
    • Provided mobility assistance such as walking and regular exercising.
    • Assisted disabled clients to support independence and well-being.
    • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

Associate of Science - Business Management - Healthcare

Noten Essex Community College
Haverhill, MA
12.2011

Skills

  • MS Office
  • Problem-Solving
  • Planning and Coordination
  • Interpersonal Communication
  • Clerical Support
  • Excellent Communication
  • Data Entry
  • Dependable and Responsible
  • Flexible and Adaptable
  • Cultural Awareness

Timeline

Customer Service Representative

Yellow Freight
09.2022 - 08.2023

Leased Housing Coordinator

Chelmsford Housing Authority
09.2020 - 11.2021

Patient Care Coordinator

Alliance HealthCare Services
06.2019 - 08.2020

Medical Records Clerk

Alternative Home Health Care
05.2015 - 10.2018

Pharmacy Technician

Neighborhood Healthmart Pharmacy
05.2013 - 05.2016

Home Health Aide

Right At Home
11.2010 - 02.2015

S/E Tax Preparer

Rodriguez & Associates
01.2005 - Current

Associate of Science - Business Management - Healthcare

Noten Essex Community College

Similar Profiles

CREATE PROFILE
Rosalie Rodriguez