Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalie Taylor

Maysville,KY

Summary

Energetic Business Owner trained to handle issues and remain level-headed. Offering over 20 years of expertise in trucking industry. Enthusiastic personality with skills in office and over the road.

Overview

20
20
years of professional experience

Work History

Transportation Dispatcher

Darrel Fannin Trucking
Maysville, KY
10.2023 - 04.2025
  • Resolved customer complaints in a professional manner while maintaining high standards of customer service.
  • Researched alternate routes when necessary due to traffic or road conditions.
  • Received or prepared work orders.
  • Responded to customer messages in regards to delivery issues.
  • Processed transportation orders and entered data accurately into the dispatch system.
  • Documented services performed, operations information, and dispatch details in system.
  • Oversaw communications within assigned territories.
  • Analyzed daily freight volumes and allocated resources accordingly.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Addressed questions, problems or requests for service or equipment.
  • Provided customers contacting call center with exceptional service and support.
  • Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
  • Verified that all required documents were received prior to dispatch.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Ensured compliance with Federal Motor Carrier Safety Regulations.
  • Coordinated daily dispatch operations for fleet of 35 vehicles, ensuring timely deliveries and pickups.
  • Handled emergency situations by rerouting drivers or arranging for additional resources as needed.

Senior Drivers Manager

Honey Locust Farms
East Berlin, PA
03.2022 - 06.2023
  • Identified issues with work vehicles and put in maintenance requests with shop department.
  • Communicated with upper management and drivers to build lasting relationships.
  • Supervised employees to promote optimal productivity in job tasks and duties.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
  • Minimized expense spending by procuring equipment inventory with optimal cost savings.
  • Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
  • Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
  • Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
  • Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
  • Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
  • Optimized fleet consistency by painting all on-road vehicles uniformly.
  • Identified opportunities to reduce cost and improve productivity.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Managed day-to-day logistics operations, monitoring incoming deliveries.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Created and enforced policies and procedures for entire logistics team.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Established transportation cost standards and economical shipping practices.

Fleet Manger

Paul Miller Trucking Inc/Pottles Transportation
Camp Hill, PA
02.2021 - 01.2022
  • Reviewed shipping and receiving notices, production schedules and orders to determine work sequences and material shipping volumes, destinations, dates and types.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Tracked driver behavior and tasks, including timekeeping and attendance.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Load Planning
  • Customer service
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Investigated collisions and passenger injuries, documenting all incidents in reports.
  • Arranged for onsite periodical inspections of vehicles in use.
  • Maintained costs and profits within budget and managed records of personnel, expenditures and government rules and driving regulations, using TMW and Samsara.
  • Communicated with team leaders to manage driver pay, bills, security and home time.
  • Identified root causes and feedback outcomes by communicating with team for service monitoring.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
  • Oversaw scheduling for day-to-day activities of 100 plus drivers- 60 daily drivers with an addition 50 OTR regional owner operators/lease purchase transportation employees.

Transportation Supervisor

DHL-SiteOne Landscaping
Carlisle, PA
09.2019 - 02.2021
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
  • Coordinated subordinate staff and developed effective transport routes and schedules to facilitate transportation of 6-9 units daily.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
  • Verified that drivers maintained required professional competences, licenses and safety knowledge.
  • Kept close eye on driver and delivery operations to achieve and maintain stellar company reputation in Over the road market.
  • Maximized safety of transportation operations through use of field safety assessments.
  • Coordinated repair and maintenance schedules for all fleet vehicles and associated equipment.
  • Monitored spending to ensure that expenses are consistent with approved budgets.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Formulated shipping documents for material transported via private fleet.
  • Confirmed drivers had correct BOL's and proper placards for trailers and current HAZMAT guide.
  • Assign and dispatch drivers on loads.
  • Maintained cleanliness of vehicle interior and exterior and scheduled routine maintenance.
  • Monitored driver completion of required safety training.
  • Verified that drivers had completed safety prerequisites and required training.
  • Drafted and distributed monthly P&L statements.
  • Communicated delays and early arrivals to management.
  • Minimized empty miles and maximized driver service hours by implementing backhaul solutions.
  • Searched for backhaul solutions to minimize empty miles and maximize driver's hours of service and revenue.
  • Coordinated driver loads and managed dispatch tasks.
  • Relayed delays and early arrivals to planning team and CEO.
  • Manage monthly and yearly P&L statements.
  • Coordinated operations of licensed drivers and trucks with focus on ensuring quality and timely delivery of products.
  • Monitored fleet for PM services and regular maintenance.
  • Kept drivers operating within federal and state DOT regulations.
  • Researched and recommended cost-effective transportation methods and conducted regular safety audits on equipment.
  • Kept detailed track of vehicle mileage and supply purchases to produce timely and accurate spending reports.
  • Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.
  • Verified proper load balancing for transportation safety and transport regulatory guidance.
  • Paid close attention to route conditions and weather safety and rerouted vehicles to direct safe and efficient trips.
  • Maintained accurate shipping manifests, tracking all picked up, transported and delivered goods.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Created agendas and communication materials for team meetings.

Transportation Logistics Coordinator

DHL -Goodyear
York, PA
08.2018 - 09.2020
  • Provided efficient truck routing so DHL could get the most back hauls available decreasing deadhead miles on trucks back to York PA terminal
  • Increased back haul options by bringing in my own personal contacts/back haul offers from brokers. Sharing the information with DHL for optimal routing/back haul ..improving back haul revenue for our fleet. Richmond VA-Carlisle PA Mondelez back hauls
  • Changed the hostile office atmosphere into an upbeat, open office atmosphere
  • Changed the poor working relationship with the LPC, Into a positive, more productive working relationship. Which has made the office personnel of both facilities PLUS the drivers very happy. Increasing positive productivity with all parties has improved the drivers pay
  • Listen to the drivers concerns and acting on them in a positive way. Providing any information needed whether it be DOT related , Routing, Truck/Trailer repair, or daily needs
  • Organized a more proficient back haul file and back haul board for both the office personnel and drivers
  • Protected company reputation building a loyal driver base by working relentlessly to resolve problems and improve driver satisfaction

Owner/Office Manager

Blue Seal Express LLC
East Berlin, PA
02.2013 - 08.2018
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • 2014 Choptank Transport -Top 100 Carrier Award
  • 2015 TQL's Elite Carrier Award
  • 2018 Mega Corp Logistics Spotlight Award
  • Numerous FMCSA Washington DC Live Q&A sessions concerning DOT regulations
  • Increased revenue from 2013 of $250,00 to 2018 $ 1.300,000.00 with 5 trucks. 2 trucks were retirees working part-time
  • Decreased deadhead mileage to 3% while increasing revenue 27%-32% daily doing direct shipments
  • Increased our business broker credit from $300,000 to $2.800,000.00 within 1 year
  • Maintain meticulous truck maintenance reports
  • Maintain all DOT required files: drivers reports files, up to date permits: ELD requirements. Drug random reports: safety meetings: and making sure were are adhering to the most up to date Food safety Requirements
  • Payroll: Devising a system that paid drivers percentages, layover, stop pay, detention, as well as any lumpers the drivers may have incurred. Making sure the drivers were making their "quota" per the week
  • Made sure we were getting the best Insurance rates for our business with our drivers good safety records
  • Made sure drivers were Financially compensated for doing a great job
  • Always believed a good worker should be compensated well. Encouraging greater potential for the company
  • Provided onsite training
  • Created communication strategies to meet client objectives
  • Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, as well as all new broker agreements
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Prepared departmental contracts for attorney approval
  • Prepared all lease agreements for equipment for owner operator
  • Prepared all IFTA/HUT/KYU
  • Sponsored worthy associations for business exposure on many levels. Including free press and TV interviews
  • New Entry DOT Audit passed with high score
  • PA IFTA Entry Audit passed with high score

Quality Inspector

R H Sheppards
Hanover, PA
07.2005 - 01.2015
  • Inspected diesel mechanical products and work processes to determine compliance
  • Analyzed and interpreted blueprints, data and manuals to determine precise specifications
  • Notified supervisors about production problems and helped identify and correct concerns
  • Performed hourly reviews to check for defects
  • Documented, filed and maintained proper inspection records and quality assurance documents
  • Conducted material inspections of incoming DOT vehicles
  • Tracked findings and updated computer tracking system with documented assessments
  • Maintained operations below 5% error rate by verifying strict compliance with established processes
  • Inspected, tested and measured materials, products and installations against specifications
  • Marked DOT products with grades and accepted or rejected designations
  • Completed evaluations by properly using various gauges, tools and equipment
  • Led cross-functional team evaluations of production metrics and test results
  • Lean Management

Education

High School Diploma -

Dover Area High School
Dover, PA
06.1989

Skills

  • Strategic planning
  • Marketing tactics
  • Employee development
  • Labor relations
  • Strategies and goals
  • Project organization
  • Customer relations
  • Cash flow optimization
  • Team oversight
  • Cost reduction
  • Hiring and staffing
  • Community outreach
  • Inventory control
  • Territory and account oversight
  • Bidding processes
  • Client experiences
  • Quality management systems

Timeline

Transportation Dispatcher

Darrel Fannin Trucking
10.2023 - 04.2025

Senior Drivers Manager

Honey Locust Farms
03.2022 - 06.2023

Fleet Manger

Paul Miller Trucking Inc/Pottles Transportation
02.2021 - 01.2022

Transportation Supervisor

DHL-SiteOne Landscaping
09.2019 - 02.2021

Transportation Logistics Coordinator

DHL -Goodyear
08.2018 - 09.2020

Owner/Office Manager

Blue Seal Express LLC
02.2013 - 08.2018

Quality Inspector

R H Sheppards
07.2005 - 01.2015

High School Diploma -

Dover Area High School

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