Rosalie Waller

Currently working part time.

• Assisted customers with finding the right product for their needs.
• Offered suggestions for additional items that may be of interest to customers.
• Stocked shelves with merchandise according to company standards.
• Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
• Greeted customers upon entering the store and provided assistance.
• Communicate with customers about local trails and gear they will need to go on their adventures.
• Provide customers with knowledge of the Sierra Nevada's.

• Applied my knowledge of 7 years of operator experience to manager the department.
• Recruited and hired qualified candidates to fill 30+ positions each season.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Minimized staff turnover through appropriate selection, orientation and training by providing a fun and safe work environment so employees wanted to come back each season.
• Entered payroll into ADP for employees time sheets and make sure it was done in a timely manner.
• Made purchase orders for ANSI(American National Standard Institute) signage and tools we needed out on the hill.
• Was flexible and able to help out in other departments when time permitted(Lift Maintenance, Snow Tubing).
• Ensured compliance with all applicable laws, regulations and industry standards.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Filed and kept track of documents, reports and confidential information.
• Managed the department by being out on the hill and worked in close connection with operators on the front line. This provided me with knowledge of how the operators worked together and gave me a chance to answer any questions or concerns they had.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests by implementing a new scheduling app called Sling.
• Learned proper radio etiquette and followed our code system.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Personally coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.

• Replaced worn or damaged bearings in drive mechanisms of ski lifts.
• Maintained a detailed log of all repairs and maintenance activities.
• Inspected safety devices, including brakes, ropes, pulleys, chains, and gears.
• Cleaned and lubricated moving parts on ski lifts to reduce wear-and-tear.
• Tested and adjusted electronic components, such as relays, switches, motors, and control boards.
• Resolved technical issues related to operation and function of ski lift controls.
• Performed daily inspections on ski lifts to ensure safety standards were met.
• Ensured adherence to local safety regulations while performing repairs(OSHA and National Forest Service).
• Installed new components or replaced defective parts to restore lift functionality.
• Filled out work orders, repair logs and maintenance plans to document work completed.
• Reassembled lift components after repair work was completed.
• Analyzed data collected by computerized monitoring systems to detect malfunctions.
• Helped install a three seater chair lift.

• Lead a team of 2-3 people every day on a chair lift.
• Instructed new employees on proper operating techniques for using the lifts.
• Worked with tools and equipment to keep our working area safe for the team and guests.
• Provided information to guests in a kind and courteous manner.
• Inspected lift equipment before each shift started to ensure it was working properly.
• Maintained accurate records of daily inspections and lift tests.
• Performed prompt post-operation shutdown procedures when lifts were scheduled to close.
• Knowledgable of rules, procedures and policies regarding operating and riding lifts.
• Checked tickets of guests boarding lift.
• Adhered strictly to company policies regarding safe operation of the lifts at all times.
• Reported any mechanical or operational issues to maintenance staff in a timely manner.
• Responded promptly to emergency situations involving lifts while following established protocols.
• Investigated incidents related to lift usage and reported findings to management staff.
• Worked in high stress environment and under pressure successfully.
• Displayed quick reflexes and was able to make decisions on the spot.
• Worked in all weather conditions.

• Developed business plans and strategies to grow small business.
• Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
• Monitored customer feedback and implemented changes based on their suggestions.
• Set pricing structures according to market analytics and emerging trends.
• Created budgets and monitored expenses to stay within budget limits.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Established partnerships with other businesses in related industries for mutual benefit.
• Researched similar businesses to determine competitive advantages.
• Implemented efficient processes for ordering inventory and tracking deliveries.
• Identified new technologies that could be used to improve efficiency and productivity.
• Designed detailed business plans to outline finances, goals and operations of company.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

• Helped customers find specific products, answered questions, and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Provided accurate information about products, prices and services.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Performed cashier duties such as accepting payments, issuing receipts and counting change back.
• Upsold additional items based on customer interests and needs.
• Answered incoming telephone calls to provide store, product and services information.
• Worked with fellow sales team members to achieve group targets.
• Built and maintained relationships with peers and upper management to drive team success.
• Trained new team members in cash register operation, stock procedures, and customer service.
• Maintained cleanliness of store environment including floors, windows and displays.

• Greeted customers and provided information about services offered.
• Maintained cleanliness of bathing area, tools and equipment.
• Performed baths, brush outs, nail trims and ear cleanings on dogs.
• Dried dogs after bath using dryers or towels according to breed type and size.
• Monitored dog behavior during groomings to ensure safety of both pet and groomer.
• Contacted owners when it was time to retrieve their pets and checked them out.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Assisted with the preparation of pet grooming supplies such as shampoos and conditioners.
• Provided advice on proper home care techniques such as brushing frequency and shampoo type selection.