Rosalie Zendejas
Lancaster,CA
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
9
9
years of professional experience
Work History
Salon Owner/Operator
Rosalie Jeanette artistry
Lancaster, California
01.2023 - Current
- Inspected workstations regularly to ensure they are clean and organized.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Ensured that all safety protocols were followed in the salon at all times.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Created marketing strategies to increase clientele and expand the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided exceptional customer service to ensure repeat business.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Implemented quality control measures throughout the salon to maintain high standards of service delivery.
- Performed administrative duties such as filing paperwork and responding to emails.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
Salon Manager
Fantastic Sams Cut & Color
Palmdale, California
01.2016 - 01.2020
- Handled staff development, budgeting and supply ordering.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved guest complaints.
- Supervised banking procedures, cash flow, and accounting processes.
- Participated in industry conferences to stay up-to-date on trends in the beauty industry.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Recruited, hired, evaluated and disciplined service staff members.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Analyzed and recorded personnel and operational data and wrote activity reports.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Scheduled employees and oversaw customer appointment calendar.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Monitored employee performance to ensure quality services were delivered consistently.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Analyzed financial data on a weekly basis to make informed decisions about budgeting and expenditures.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
Education
Cosmetology - Cosmetology
Toni And Guy Hairdressing Academy
Santa Monica, CA01-2012
High School Diploma -
Vista Real High School
Oxnard, CA03-2011
Skills
- Staff management
- Hygiene standards
- Appointment scheduling
- Health and safety
- Employee training
- Salon marketing
- Budget management
- Sales oversight
- Communication
- Performance improvement
- Business management
- Marketing strategies
- Operations oversight
- Task prioritization
- Employee scheduling
- Interpersonal communication
- Multitasking Abilities
- Business leadership
- Inventory management
- Customer retention
- Employee engagement
- Organizational structuring
- Interpersonal skills
- Quality assurance
References
References available upon request.
Timeline
Salon Owner/Operator
Rosalie Jeanette artistry
01.2023 - Current
Salon Manager
Fantastic Sams Cut & Color
01.2016 - 01.2020
Cosmetology - Cosmetology
Toni And Guy Hairdressing Academy
High School Diploma -
Vista Real High School