ROSALIN ORTIZ
Wyoming,Michigan
Summary
Dedicated audit professional with a proven track record of improving operational efficiency and effectiveness in various businesses. Skilled in conducting internal and external audits across non-profit, governmental, and private sectors. Extensive experience auditing hospitals, federally qualified health centers, and municipalities to ensure compliance and identify areas for improvement.
Overview
29
29
years of professional experience
Work History
Provider Auditor II
STAR Medical Auditing Services
06.2024 - Current
- Perform desk reviews of the Medicare cost reports submitted by providers and examine the supporting documentation to ensure compliance with regulations.
- Communicate the proposed adjustments to providers.
- Keep the tracking logs and systems updated following the internal directions and procedures.
- Attend weekly meetings.
Family Law Paralegal
Avanti Law Group
10.2023 - 06.2024
- Perform legal assistant functions for the family law department.
- Record the charges and hours on clients accounts.
- Answer phone calls and provide an updates to the clients.
- Write pleadings for the attorney review.
- Visit the court house to file pleadings, motions and the required legal documents.
Spanish-Bilingual Customer Experience Representative
Dish Network
10.2021 - 03.2022
- Taking inbound calls from customers to provide support and serve as an information resource for billing, programming and troubleshooting questions.
- Back-to-back phone calls with customers throughout the entirety of the shift.
- Navigate company communications and programs in English while talking to customers in Spanish or English.
- Work at home
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and loyalty.
- Facilitated product troubleshooting by guiding customers through technical processes and solutions.
Auditor
Landa Umpierre, PSC
11.2020 - 04.2021
- Conduct financial audits for clients.
- Review the work performed by audit staff.
- Prepare audit reports.
Business and Accounting Consultant
Gonzalez Torres & Company, CPA, PSC
11.2018 - 10.2020
- Assists clients to solve problems by phone or in the customer premises.
- Performed business process analyses on internal standard operational procedures (SOP's) to design improvements and reduce waste.
- Evaluated physical and digital financial information to identify and resolve discrepancies.
- Kept clients in full compliance with payment, reporting and other financial requirements.
- Determined organizational compliance with internal objectives and external standards through routine audits.
- Discussed financial and regulatory matters with company officials to outline standards and recommend the best strategies to correct problems.
- Determined the efficiency, effectiveness and compliance of accounting procedures through thorough inspections.
- Inspected annual reports, financial statements and other records to assess the proper use of accepted accounting procedures.
Internal Auditor
Ryder Memorial Hospital
09.1996 - 11.2017
- Performed business process analyses on internal SOPs to design improvements and reduce waste.
- Generated audit reports, control summaries, and other documentation for senior decision-makers.
- Collaborated with accounts payable, accounts receivable, and other internal financial departments to improve transactional processes.
- Fostered exceptional relationships with internal division leaders to support collaborative remediation of business process faults.
- Identified areas of exigent business risk, designing remedial measures to mitigate possible outcomes.
- Support accounts payable activities, contributing to timely and accurate invoice creation and issuance.
Education
BBA - Accounting
University of Puerto Rico
Cayey, PR06.1993
Skills
- Skilled in prioritizing tasks to meet deadlines
- Service-oriented communication skills
- Clear and concise messaging skills
- Strong attention to detail
- Cross-functional collaboration
- Audit documentation
- Fluent in English and Spanish
- Proficient in technology
Timeline
Provider Auditor II
STAR Medical Auditing Services
06.2024 - Current
Family Law Paralegal
Avanti Law Group
10.2023 - 06.2024
Spanish-Bilingual Customer Experience Representative
Dish Network
10.2021 - 03.2022
Auditor
Landa Umpierre, PSC
11.2020 - 04.2021
Business and Accounting Consultant
Gonzalez Torres & Company, CPA, PSC
11.2018 - 10.2020
Internal Auditor
Ryder Memorial Hospital
09.1996 - 11.2017
BBA - Accounting
University of Puerto Rico
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