ROSALINA CAMACHO
Woodbridge,NJ
Summary
Dedicated administrative professional with extensive office management, communication, scheduling logistics, organizational, problem solving and customer service skills. The ability to work in a multifaceted and fast-paced healthcare environment.
Excellent customer service and interpersonal skills Possess exceptional planning and organizational skills Experienced scheduling logistics Ability to multi-task effectively and reprioritize when necessary Proficient in analyzing problems and implementing solutions Capable of working in a highly populated multi-cultural healthcare environment Thorough understanding of the medical office environment workflow Sufficient knowledge of various health insurance plans and options Ability to exercise good judgment and discretion in handling confidential patient information Capable of responding to patient inquiries and resolving patient issues in a timely manner
Experienced with surgical schedule management and patient care coordination. Utilizes strong organizational skills to enhance operational efficiency and patient outcomes. Knowledge of effective communication and meticulous planning in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Surgical Coordinator
New Jersey Spine Specialist
03.2019 - Current
- Coordinate surgical schedules and communicate with patients to confirm appointments and pre-operative instructions.
- Verify patient insurance coverage and facilitate necessary authorizations for surgical procedures.
- Provide pre-operative counseling to patients regarding surgical preparation and recovery.
- Maintain clear communication with surgical teams and patients to ensure seamless operations.
- Document patient interactions and maintain accurate records in the electronic health system.
- Assist with post-operative follow-ups to ensure patient satisfaction and address any concerns.
- Manage incoming calls, appointment scheduling, and patient inquiries effectively.
Medical Secretary
UMDNJ/ University Physicians Associates
08.2002 - 03.2019
- Responsible for patient registrations and appointment scheduling.
- Arranged the efficient and orderly admission of patients to University Hospital/Overlook Hospital.
- Ensured that pertinent accurate information is collected for record keeping and billing.
- Interfaced with Medicare, Medicaid and Managed Care Insurances to ensure proper authorization or referrals obtained for services.
- Completed notifications for Inpatients, Outpatients and Emergency room visits.
- Identified self-pay, charity care and Medicaid patients for appropriate referral to the Financial Counseling Department.
- Assisted with the cross training of new and current staff in various locations throughout the department.
- Obtained authorizations for surgical procedures as well as diagnostic studies for patients.
- Assisted management by providing suggestions and documentation to improve departmental operations.
- Responsible for calling and verifying insurances.
- Responded to patient inquiries and resolving patient issues.
- Responsible for doctor’s office hours, scheduling follow-up and new patient appointments.
Education
High School Diploma -
Barringer
Newark, N.J.06.1983
Skills
- Data Entry
- Epic
- Infinity
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Strong communication skills
Languages
Spanish
Native or Bilingual
Timeline
Surgical Coordinator
New Jersey Spine Specialist
03.2019 - Current
Medical Secretary
UMDNJ/ University Physicians Associates
08.2002 - 03.2019
High School Diploma -
Barringer
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