ROSALINA CASTRO DELGADO
Duvall
Summary
Dynamic professional with a proven track record at Seguros Monterrey New York Life, excelling in client acquisition and training. Leveraging strong interpersonal skills and adaptability, I effectively foster relationships and drive sales growth. Committed to ethical conduct and problem-solving, I consistently achieve objectives while supporting team development.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
KTCHP
Redmond
05.2024 - Current
- Provided exceptional customer service in fast-paced environment.
- Operated cash register and processed transactions accurately.
- Followed safety protocols and maintained compliance with health regulations.
- Handled customer inquiries and resolved issues promptly.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Drove team success by quickly completing assigned tasks.
Life Insurance Agent
Seguros Monterrey New York Life
Tijuana
09.2013 - 01.2024
- Sought out new clients and developed clientele by networking to find new customers and generating lists of prospective clients.
- Assisted clients in filling questionnaires and completing application forms.
- Attended meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts.
- Emphasized product features based on analysis of customers' needs.
Training and Development Specialist
Seguros Monterrey New York Life
Tijuana
08.2017 - 03.2020
- Developed job skill checklists and associated training programs to verify employee readiness to perform work.
- Evaluated course instructors and provided individualized referrals for continued skills development.
- Scheduled classes and training sessions based on classroom and equipment availability.
- Train in the sales cycle and financial products.
- Encourage and motivate to achieve sales objectives.
- Support and accompany new agents in their first sales appointments.
Real Estate Agent
ProCasa Inmobiliaria
Tijuana
02.2013 - 08.2013
- Generated leads and maintained lists of prospective customers.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Sought up new clients and prospects.
Executive Assistant
Coca Cola
Tijuana
06.2012 - 01.2013
- Prepared and guided clients through contracts, escrow paperwork and deeds.
- Guided and assisted buyers or sellers throughout entire transaction process.
- Showed homes to prospective buyers.
- Promoted sales of properties through advertisements, open houses and participation in multiple listing services.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Import and Export Coordinator
Tijuana
07.2003 - 12.2011
- Updated and maintained business contact information using digital database.
- Managed and organized confidential information to maintain privacy.
- Coordinated packages and correspondence with external sources.
- Collaborated with other assistants, internal departments and third-party vendors to assist management.
- Answered phones, handled calls and fielded appointment requests to assist supervisors.
- Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board and other meetings.
- Coordinate corporate events.
Import and Export Coordinator
McCain Traffic Supply
Tijuana
01.2002 - 05.2003
- Liaised between suppliers, forwarders and agents to obtain up-to-date shipment information.
- Provided transport companies with relevant information to meet customer delivery requirements.
- Maintained records of inventory, sales and other business operations activities.
- Prepared shipping orders or documentation for international or domestic shipments.
- Partnered with customs agents to obtain documentation prior to shipment.
Education
Master of Business Administration (M.B.A.) - Administration
University CESUN
Tijuana, BC, Mexico06.2005
Skills
- Organizational skills
- Ethical conduct
- Empathy and understanding
- Conflict resolution
- Strong interpersonal skills
- Committed to the organization
- Ability to relate to different personalities
- Problem solving
- Adaptability and flexibility
- Interpersonal communication
- Billing inquiries
Extracurricular Activities
Planner Buyer Diploma Business Leadership Diploma
Languages
- Spanish, Advanced
- English, Conversational
Languages
English
Professional
Spanish
Full Professional
Timeline
Customer Service Representative
KTCHP
05.2024 - Current
Training and Development Specialist
Seguros Monterrey New York Life
08.2017 - 03.2020
Life Insurance Agent
Seguros Monterrey New York Life
09.2013 - 01.2024
Real Estate Agent
ProCasa Inmobiliaria
02.2013 - 08.2013
Executive Assistant
Coca Cola
06.2012 - 01.2013
Import and Export Coordinator
07.2003 - 12.2011
Import and Export Coordinator
McCain Traffic Supply
01.2002 - 05.2003
Master of Business Administration (M.B.A.) - Administration
University CESUN
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