Pilates
Rosalina Dimitrova
HR Manager
Sofia, Bulgaria
Summary
A versatile HR professional with extensive experience across multiple industries. Proven expertise in recruitment, talent acquisition, and managing end-to-end HR functions. Adept at driving employer branding initiatives, administering internship programs, and enhancing corporate communications. Skilled in the development and execution of retention strategies, CSR initiatives, and employee engagement activities. Experienced in negotiating with stakeholders, handling personnel administration, and leading reporting and analytical processes. Strong background in exit interview analysis, assessment calibration, and software implementation to streamline HR operations and improve overall efficiency. A committed advocate for creating a positive organizational culture and fostering strong employee relations.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
HR Manager
Alorica Bulgaria
Sofia, Bulgaria
05.2024 - Current
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective onboarding and training programs.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
Head of Human Resources
GlobalTech Markets
02.2023 - 05.2024
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Established strong relationships with key stakeholders to ensure alignment of HR goals with business objectives.
- Led talent acquisition teams in identifying top-tier candidates for critical organizational roles.
- Designed effective retention strategies by analyzing exit interviews and other relevant data sources.
- Implemented succession planning initiatives, promoting long-term stability in key leadership positions.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Collaborated with legal counsel on employment law matters, mitigating risks associated with non-compliance or litigation.
- Evaluated training needs across the organization, developing customized learning plans to address skill gaps or competency deficiencies.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Oversaw benefits administration, optimizing offerings while controlling overall costs.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- BambooHR software implementation.
- Assessment and yearly calibration process.
- Budgeting.
- Payroll coordination.
Head of Recruitment
Delasport Bulgaria
01.2022 - 02.2023
- Provided regular updates on recruitment KPIs to senior management, showcasing progress towards established goals and objectives.
- Coached recruiters in best practices for interviewing and assessing candidates, ultimately leading to more successful placements within the organization.
- Optimized the use of recruitment software, automating routine tasks to increase productivity among the recruiting team members.
- Led a team of recruiters to successfully fill high-volume requisitions within tight deadlines, contributing to company growth.
- Implemented metrics-driven recruitment strategies, continuously improving efficiency and effectiveness in talent acquisition efforts.
- Developed strong relationships with hiring managers, ensuring clear communication and alignment on job requirements and candidate expectations.
- Managed vendor relationships with external agencies, negotiating favorable terms for partnership agreements that benefited the organization''s bottom line.
- Introduced innovative sourcing techniques, identifying passive candidates who may not have otherwise been reached through traditional methods.
- Supported internal mobility initiatives by creating opportunities for employees to grow within the company, contributing to increased job satisfaction and retention rates.
- Organized career fairs and networking events to establish connections with potential candidates while promoting the company''s employer brand.
- Attracted top-tier candidates by crafting compelling job descriptions and promoting the company''s employer brand across various channels.
- Increased retention rates by establishing thorough onboarding programs and providing ongoing support for new hires.
Human Resources Business Partner
Ewellix Bulgaria
01.2021 - 01.2022
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Collaborated with cross-functional teams to develop integrated solutions for business challenges.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Developed and delivered special events for company employees.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Payroll administration.
Campus Recruitment Manager
Sutherland Bulgaria
09.2019 - 02.2020
- Mentored junior recruiters in best practices and strategies for sourcing top talent, contributing to team growth and development.
- Collaborated with marketing team members to create engaging job advertisements that accurately represented company values and attracted suitable applicants.
- Leveraged social media platforms effectively for promoting open positions among targeted audiences, increasing online visibility of job opportunities significantly.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Career & University fairs and relationships.
- Responsible for Sofia, Plovdiv, Varna & Burgas.
Senior Recruitment Consultant
Sensata Technologies
01.2018 - 09.2019
- Implemented creative talent acquisition techniques, such as employee referral incentives and social media campaigns, to attract top-quality candidates.
- Established strong relationships with industry professionals through networking events and social media outreach.
- Facilitated successful placement of high-caliber candidates into senior-level positions across various industries through effective executive search methods.
- Developed comprehensive interview processes to accurately assess candidate qualifications and fit for clients'' needs.
- Collaborated with internal departments to develop tailored training programs for new hires, resulting in decreased onboarding time.
- Conducted extensive market research to stay informed on industry trends and competitive landscapes for targeted sectors.
- Served as a trusted advisor to both clients and candidates in all stages of the recruitment process, ensuring clear communication and expectations management.
- Streamlined the hiring process by utilizing advanced applicant tracking systems and automation tools.
- Reduced time-to-fill ratios by proactively sourcing candidates through various channels such as job boards, LinkedIn, and referrals.
Human Resources Specialist
Reichle & De-Massari Bulgaria Production Ltd.
09.2012 - 01.2018
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Exit interviews analysis.
- Recruitment strategy.
- CSR.
- Internship programs.
- Corporate communications / Employer branding
Education
MBA - Human Resources Management
New Bulgarian University
Sofia, Bulgaria 04.2015 - 12.2017
BBA - Business Administration And Management
International Business School
Botevgrad, Bulgaria 09.2011 - 06.2015
Skills
Employee relations
HR software proficiency
Succession planning
Employee evaluations
Retention strategies
HR legal compliance
Recruitment strategies
Performance management
HR policies and procedures
Employee relations
Interests
Reading & Writing
Documentaries
Timeline
HR Manager
Alorica Bulgaria
05.2024 - Current
Head of Human Resources
GlobalTech Markets
02.2023 - 05.2024
Head of Recruitment
Delasport Bulgaria
01.2022 - 02.2023
Human Resources Business Partner
Ewellix Bulgaria
01.2021 - 01.2022
Campus Recruitment Manager
Sutherland Bulgaria
09.2019 - 02.2020
Senior Recruitment Consultant
Sensata Technologies
01.2018 - 09.2019
MBA - Human Resources Management
New Bulgarian University
04.2015 - 12.2017
Human Resources Specialist
Reichle & De-Massari Bulgaria Production Ltd.
09.2012 - 01.2018
BBA - Business Administration And Management
International Business School
09.2011 - 06.2015
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