Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Rosalina Navarro

Cathedral City,CA

Summary

A hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. A motivated leader proficient in training employees, assigning tasks, providing feedback, mediating interpersonal conflicts, and implementing company procedures. A creative and self-motivated leader, proficient in utilizing exceptional design and planning strengths to accomplish any and all projects.

Overview

21
21
years of professional experience

Work History

Immediate Care Supervisor

Desert Oasis Healthcare
01.2016 - Current
  • Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Refine operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduce employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Evaluate employee performance and coach and train to improve weak areas.
  • Manage and motivate employees to be productive and engaged in work.
  • Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Onboarding new employees.
  • Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Lead Receptionist

Desert Oasis Healthcare
03.2013 - 01.2016
  • Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
  • Increased office efficiency by coordinating appointments and maintaining detailed records.
  • Streamlined check-in processes for patients, resulting in reduced wait times and improved overall experience.
  • Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
  • Resolved client issues promptly and professionally.
  • Assisted team members with administrative duties.
  • One on one training of new employees.
  • Managed inventory of office supplies.

Receptionist

Desert Oasis Healthcare
11.2008 - 03.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Customer Service Liaison

Desert Oasis Healthcare
04.2006 - 11.2008
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Streamlined communication channels for improved client interactions and increased efficiency.
  • Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
  • Collaborated with team members to ensure seamless service delivery and consistent customer support.
  • Trained new hires in company policies, procedures, and best practices for optimal customer service performance.

Medical Records Clerk

Desert Oasis Healthcare
02.2003 - 04.2006
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Enhanced interdepartmental communication by serving as a liaison between medical staff members and the health information management department.
  • Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.

Education

High School Diploma -

Belmont Senior High School
Los Angeles, CA

Skills

  • Attention to Detail
  • Process Improvement
  • Inventory Control
  • Patient Registration
  • Billing Processes
  • Staff Management / Scheduling
  • HIPAA Regulations Understanding
  • Insurance Eligibility and Verification
  • Training and Mentoring
  • Conflict Resolution
  • Administrative Support
  • Multitasking Capabilities

Hobbies

In my free time I love exploring new places, hiking/long walks, gardening, and spending time with my family.

Languages

Spanish
Native or Bilingual

Timeline

Immediate Care Supervisor

Desert Oasis Healthcare
01.2016 - Current

Lead Receptionist

Desert Oasis Healthcare
03.2013 - 01.2016

Receptionist

Desert Oasis Healthcare
11.2008 - 03.2013

Customer Service Liaison

Desert Oasis Healthcare
04.2006 - 11.2008

Medical Records Clerk

Desert Oasis Healthcare
02.2003 - 04.2006

High School Diploma -

Belmont Senior High School

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Rosalina Navarro