Rosalina Rodriguez
The Bronx,NY
Summary
My Interest in seeking employment with your organization has prompted me to forward my resume. Throughout my career, my accomplishments have been reflected in my ability to learn and adapt to immediate situation. In addition, I am highly reliable, loyal self-starter who thrives on challenges. I am a dedicated, resourceful, and proactive individual who always exceeds expectations with minimal supervision. With these attributes, you can be assured that I can make an immediate and significant contribution to your company. The resume I have enclosed covers some of my high points of my career. I would be grateful for an opportunity to meet with you to discuss in detail my potential contribution to your company. Should you require further information, I can be contacted via email or telephone.
Overview
1822
1822
years of professional experience
Work History
Program Assistant
1199 Child Care Funds
08.202 - Current
- Register eligible members for Child Care Programs
- Assist with interviewing and hiring seasonal clerks
- Supervise and assist live in person registrations
- ADT's
- Massive mailing of PSL
- Triage calls, assist with member issues.
- Educating members about distribution process
- Provide registration results
- Document management
Delegate Elections Coordinator
1199 SEIU United Health Care Workers East
01.2022 - 07.2022
- Served as a supporting point of contact for the Delegates Department Staff per assigned division and area (Montefiore All Divisions, CBO Pharmacy, Baltimore, Maryland, DC)
- Analyzed and update Data for multiple division using pivot tables to update skeletal charting for a 6,000 plus member Institution.
- Meeting with organizers at institutions to go over skeletal new charting
- Utilize multiple databases to compare skeletal reports
- Learned important details of election procedures and accurately convey this information to team for assigned election facility all divisions and areas
- Collaborated with high level executives and team members to collect & analyze feedback & gauge expectations, goals, satisfaction & success
- Assisted with processing, entry of pertinent data for qualified delegates, draft correspondences, and prepare and assemble supplies & materials of election for petition mailing
- Assisted in problem elections.
Registration Clerk
1199 Child Care Funds
08.2021 - 12.2021
- Educated eligible 1199 members on childcare benefits
- Assisted eligible members through registration (virtual, In person, walk-ins, Onsite)
- Collected electronic and physical required documents
- Process and uploaded applications in a timely matter
- Tasked with violation corrections in KIDS database
- Entered, edited, 1000 + physical applications into KIDS
- Scanned and uploaded member documents
- Completed Add, Drop, Transfer forms for members eligible for registration period
- Effectively and efficiently responded to members' application and inquiries verbally and in writing.
Organizer New Organizing
SEIU United Health Care Workers, New
04.2021 - 07.2021
- Assisted in organizing a 430 Personal Assistant agreement campaign for Cooperative Home Care
- Conducted home visits.
- Educated workers on who is 1199SEIU and what is a union.
- Instructed Personal Assistants on filling out voters' card and online link.
- Canvas / phone banking for Primary Mayoral Elections.
Registration Clerk
SEIU Child Care and Youth Services, Child Care Fund
08.2019 - 02.2020
- Completed registration paperwork, verifying accurate member information.
- Updated patient contact information to support accurate electronic records.
- Verified member eligibility for child Care Benefits.
- Answered member questions and inquiries regarding registration process required documentation and programs.
- Revised all documents
- ADT's A
Registration Clerk
SEIU United Healthcare Workers
02.2019 - 07.2019
- Worked with various organizers to update skeletal charting.
- Verified candidates eligibility,Verify membership and contributions.
- Entered election results after receiving tally's.
- Assisted in problematic delegate election.
- Worked with various organizers.
Senior Care Management Coordinator Team 3
Independence Care System
06.2014 - 02.2019
- Monitored Care Managers assuring they are following organizational procedures.
- Assisted Team Leader in completing monthly reports Rn 180's/Post Hospitalizations/Service Request.
- Scheduled Rn's for 180's Re-assessment/Post Hospitalizations/Service Request.
- Monitored all RN's calendars scheduling / Making sure they make monthly organizational quotas where met.
- Assisted in phone coverage when care managers are out.
- Worked with transitions team in hospital discharges setting up transportation and home care.
- Supervised 2 care team (32 staff members)
- Revised expiring reports , collected scanned and entered rx generating updated referrals.
Care Management Coordinator Team 4
Independence Care System
10.2012 - 06.2014
- Created referrals through Care Compass for specialty services ( All skilled nursing services, Adult Day Services)
- Ordered all DME/ DMS supplies and equipment
- Scheduled Nurses for 180-day Assessments/ Service request/ Post Hospitalizations.
- Ran weekly Ad-hoc reports for any expiring Authorizations / Transitions Hospitalization
- Served as a point of contact for Care Managers when they where out in the filed/reported emergencies
- Conducted weekly meetings with Unit Leaders and Senior Staff to discuss team reports.
- Coordinated hospital discharges reinstated PCA/Homecare/DMS/DME
- Monthly contact calls for low and moderate members.
Member Services Coordinator
Independence Care System
04.2012 - 10.2012
- Created referrals for members (P.O.N.D.A., DME, OT, PT) via Care Compass
- Ordered supplies and medical equipment using third party vendors.
- Coordinated safe hospital discharges by creating referral a coordinated deliveries of equipment and additional supplies.
- Served as a point of contact for Care Managers and Members/Hospital Coordination/Home Care Agencies out in the field.
- Monitored expiring reports and alerted care teams to update prescription for requested items.
- Uploaded all clinical notes with prescriptions for reoccurring services.
Patient Advocate
Bellevue Hospital
03.2009 - 06.2009
- Federal Work Study Program
- Visited patients on daily basis, Ask questions on quality of care
- Assisted patients with any problems or concern they may have had
- Conflict resolution
- Keyed in encounter forms
- Education on Health Care Proxy's
- Made appointment for patients.
Education
Associate Degree - Medical Administration
Monroe College
Bachelor's Degree - Business Administration / Health Service Administration
Monroe College
The Bronx, NY04.2014
Skills
- COMPUTER SKILLS:
- Microsoft Word, PowerPoint, Excel Outlook and Word Processing, Citrix Care Compass, Union Ware, OneVoice, Kids Data Base, Cisco Finesse, SEIU Vans, Smart Sheets
- Valid NYS Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Delegate Elections Coordinator
1199 SEIU United Health Care Workers East
01.2022 - 07.2022
Registration Clerk
1199 Child Care Funds
08.2021 - 12.2021
Organizer New Organizing
SEIU United Health Care Workers, New
04.2021 - 07.2021
Registration Clerk
SEIU Child Care and Youth Services, Child Care Fund
08.2019 - 02.2020
Registration Clerk
SEIU United Healthcare Workers
02.2019 - 07.2019
Senior Care Management Coordinator Team 3
Independence Care System
06.2014 - 02.2019
Care Management Coordinator Team 4
Independence Care System
10.2012 - 06.2014
Member Services Coordinator
Independence Care System
04.2012 - 10.2012
Patient Advocate
Bellevue Hospital
03.2009 - 06.2009
Associate Degree - Medical Administration
Monroe College
Bachelor's Degree - Business Administration / Health Service Administration
Monroe College
Program Assistant
1199 Child Care Funds
08.202 - Current
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