Rosalina Soriano
Manager
Fullerton,CA
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
16
16
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
La Habra Heights , CA
05.2019 - 06.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
Service Manager
Wells Fargo Bank, N.A.
La Habra Heights , CA
01.2012 - 05.2019
- Develop, lead, and inspire individual team members to setting, reaching, and exceeding goals
- Responsible for scheduling a efficient staff to maximize resources and overall customer service experience.
- Manage the teller day to day functions to ensure prompt and efficient transaction processing and risk management
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Bank Teller Supervisor
Wells Fargo Bank, N.A.
Brea, CA
04.2008 - 01.2012
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist team members with questions and difficult or complex tasks.
- Assisted branch with opening and closing procedures
- Assisted with daily operations task, and monthly control task
- Researched and resolved customer issues while supporting the teller line
- Examined tellers' reports of daily transactions for accuracy.
Store Manager
Starbucks
Sante Fe Springs , CA
09.2006 - 02.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate of Arts - Business Administration
Cal State Fullerton
Fullerton, CA05.2008
Skills
- Microsoft Excel
- Microsoft Office
- Proactive and Focused
- Shift Scheduling
- Performance Review
- Coaching and Mentoring
Timeline
Branch Manager
Wells Fargo Bank, N.A.
05.2019 - 06.2022
Service Manager
Wells Fargo Bank, N.A.
01.2012 - 05.2019
Bank Teller Supervisor
Wells Fargo Bank, N.A.
04.2008 - 01.2012
Store Manager
Starbucks
09.2006 - 02.2008
Associate of Arts - Business Administration
Cal State Fullerton
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