Summary
Overview
Work History
Education
Skills
Accomplishments
Customer Interface
Timeline
Generic

Rosalina Vega

Coram,NY

Summary

Highly adaptable individual bringing 15 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.

Overview

10
10
years of professional experience

Work History

Lead Passenger Service Agent

Unifi / Aerolineas aregntinas
New York, NY
02.2018 - Current
  • Greeted passengers and provided boarding instructions
  • Collected baggage charges and accepted baggage for check-in
  • Managed gate, ramp, and cabin services for each flight
  • Utilized PA system to announce departures and changes to landings
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight
  • Processed reservations and issued travel and hotel vouchers
  • Delivered exceptional service to every customer through active engagement, effective listening, and well-developed people skills
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Entered information in Sabra/Native system to maintain updated details related to customer ticket orders, reservations, and payment method
  • Acts as lead when assigned.

Seasonal Tax Preparer

Liberty Tax Services- NY
queens, NY
08.2016 - 03.2018
  • Collected detailed information and required paperwork from clients
  • Finalized and processed paperwork with local, state, and federal government authorities
  • Informed clients of products and services that may be of benefit
  • Conducted financial, asset and liability analysis to reduce clients' tax liabilities
  • Stored copies of completed returns and related documents according to company procedures
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.

Sales Associate

Duty Free Americas - JFK
queens, NY
04.2016 - 02.2018
  • Recommended and helped customers select merchandise based on their needs
  • Managed cash stock and inventory balances accurately
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Served as liaison between customers, store personnel and various store departments
  • Served as a bilingual Spanish/English customer service representative
  • Processed merchandise returns and exchanges
  • Processed all cash and foreign currency sales transactions accurately and in a timely fashion.

Customer Services Representative

Quisqueyana/Dolex Money Transfer
Brooklyn, NY
03.2014 - 03.2016
  • Processes transactions each day in a timely manner
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Collaborated with customer service team members to give exceptional service
  • Process and enter into the system daily deposits Clean and maintain offices and order monthly cleaning supplies.

Education

Hotel Management & Tourism -

FACSO University

Skills

  • Passenger assistance
  • Flight logs proofing
  • Issuing tickets
  • Check-in procedures
  • Boarding support
  • Pre-boarding checking
  • Baggage handling abilities
  • Investigating problems
  • Checking in passengers
  • Customer reservations
  • Departures Management
  • Fare and Fee Calculations
  • Customer Documentation Review
  • Boarding Pass Assignment
  • Problem-Solving
  • Data Entry
  • Payment Processing
  • Customer Service
  • Computer Reservation Software
  • Documentation and Reporting
  • Cash Management
  • Sabra, Amadeus and worldTracer Proficiency

Accomplishments

QuisqueyanaDolex

  • Researched and rapidly resolved client conflicts to prevent loss of key accounts.
  • Commended for having a perfect attendance record while working as a Customer Services Representative.

Lost and Found Coordinator

  • utilize WorldTracer designated system to log and track lost, found and damaged items.
  • Follow corporate policies and procedures related to handling lost and found.
  • Primary point of contact for information concerning lost and found or damaged items.
  • Help educate and train team members, as well as be a resource when needed.
  • Share and initiate regular communication with corporate office and other office locations aboard.

Customer Interface

  • Greeted customers upon entrance and oversaw all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions, and orders.

Timeline

Lead Passenger Service Agent

Unifi / Aerolineas aregntinas
02.2018 - Current

Seasonal Tax Preparer

Liberty Tax Services- NY
08.2016 - 03.2018

Sales Associate

Duty Free Americas - JFK
04.2016 - 02.2018

Customer Services Representative

Quisqueyana/Dolex Money Transfer
03.2014 - 03.2016

Hotel Management & Tourism -

FACSO University

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Rosalina Vega