Rosalina Walizer

General Manager

McDonald's

Norfolk, Virginia

04.2003 - Current

Built and maintained loyal, long-term customer relationships through effective account management.
Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ensured compliance with local health department regulations regarding food safety standards.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Structured HR consulting services to support clients during organizational developments and changes.
Analyzed market trends to inform business decisions and strategies.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Implemented successful business strategies to increase revenue and target new markets.
Developed service and sales strategies to improve retention and revenue.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Mitigated business risks by working closely with staff members and assessing performance.
Created schedules and monitored payroll to remain within budget.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Delegated work to staff, setting priorities and goals.
Created effective business plans to focus strategic decisions on long-term objectives.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Trained employees on duties, policies and procedures.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Supervised employees through planning, assignments, and direction.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Tracked monthly sales to generate reports for business development planning.
Recruited, trained and empowered employees to achieve key performance indicators.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Performed routine audits of internal controls in order to maintain accuracy of financial records.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Summary

Overview

Work History

General Manager

Education

Associate of Arts - Culinary

Skills

References

Timeline

General Manager

Associate of Arts - Culinary

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