ROSALINA "LINA" ROACHO
Denver,CO.
Summary
Highly efficient Administrative Professional offering 18 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
16
16
years of professional experience
Work History
Administrative Specialist
Inner City Health Center
Denver , CO
08.2022 - Current
- Checked stock to determine inventory levels and maintain office supply products.
- Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
- Produced and distributed memos, newsletters and other forms of communication.
- Assisted with corporate rollout of merit planning tool, aiding in design and development processes.
- Composed and edited complex and sensitive correspondence, reports and documents.
- Gathered, entered and updated data to maintain departmental records and databases.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
- Prepared agendas and took notes at meetings to archive proceedings.
- Worked with finance department to file receipts and reimbursements.
Adult Education Instructor
Denver Public Schools, Emily Griffith Technical College
Denver, CO
01.2021 - 09.2022
- Ensured 100% compliance with all procedures
- Interviewed patients for case histories before appointments and updated and maintained patients' health records with high attention to detail and accuracy
- Scheduled and coordinated appointments
- Assisted patients with the initial paperwork
- Processed insurance claims in compliance with regulatory requirements
- Leveraged medical software to support all transactions
- Oversaw receivable and payable accounts and maintained financial records
- Delivered outstanding customer service by resolving patient inquiries in a timely manner
- Coordinated medical examinations, tests, and supplies doctors and nurses
- Kept up to date with changes in medical and insurance legislation.
- Built relationships with students of all cultural, social and economic backgrounds.
- Helped students succeed through coaching, mentoring and positive reinforcement.
- Completed documentation and maintained files.
- Selected curriculum and developed lesson plans based on class needs.
- Taught both day and evening classes.
- Taught concepts found on standardized tests and built necessary support skills to help students perform well.
- Incorporated diverse technologies to help students feel engaged in material.
- Coached program participants on advanced job searching and resume and cover letter writing.
- Established training program objectives and created related curricula and learning materials.
Medical Assistant
Denver Health Medical Center, Bruce Randolph
Denver, CO
01.2018 - 12.2021
- Improved provider's turn-over time through speed and efficiency in anticipating providers' needs
- Assumed the lead role in testing COVID-19, ensuring patients were roomed in a timely manner
- Streamlined communication as a liaison between social workers and providers
- Observed and documented patient status and reported patient complaints to the case manager
- Engaged in close collaboration with families in need of additional resources
- Provided translation assistance to patients with concerns.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Sterile Processing Technician
St. Anthony Medical Center
Lakewood, CO.
01.2017 - 01.2018
- Processing Tech
- Ensured medical instruments were cleaned and re-set for future surgeries
- Sterilized machines picked cases for surgeries, and oversaw inventory for the department
- Followed hospital and state protocols for safe handling and cleaning.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Packaged instruments into peel pouches and properly labeled pouches.
- Gathered and prepared instruments and surgical supplies.
Vice President
Women's Wellness Connection, Colorado
01.2015 - 10.2017
- Achieved the organization's mission in collaboration with CDC and federal and state laws
- Evaluated the performance of the Chief Executive and informally evaluated the effectiveness
- Of the board members
- Performed an annual evaluation of the organization's mission achievement
- Executed ad-hoc responsibilities assigned by the Board.
Medical Assistant Supervisor
Metro Community Provider Network
Denver, CO
07.2007 - 01.2017
- Achieved 90% satisfaction reports from patients while serving as the team lead
- Exemplified the ability to locate resources for the underinsured in 24-48 hours
- Increased provider turnover by anticipating providers' needs quickly and efficiently
- Provided patients and families with empathy and emotional support
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Completed and submitted clinical documentation under agency guidelines
- Observed and documented patient status and reported patient complaints to the case manager
- Assisted in life-saving procedures where the assessment was recognized with few symptoms
- Earned high confidence of providers through expert knowledge of family practice
- Assisted providers independently, with very quick response times
- Demonstrated outstanding ability to be proficient in rooming patients
- Assisted a provider as a personal and medical assistant
- Provided resources to families in need
- Set up immigration appointments with patients.
- Maintained safe work environment by wearing personal protective equipment.
- Entered data from analysis of medical tests or clinical results into computer for storage.
- Provided technical information about test results to physicians, family members or researchers.
- Managed departmental inventory and supply ordering.
- Performed various tests on patients to assess needs and medication effectiveness.
- Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
- Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
- Selected and prepared specimens and media for cell cultures.
- Collected and studied blood samples to determine number of cells, morphology or blood group.
- Established or monitored quality assurance programs or activities to drive accuracy of laboratory results.
- Developed, standardized or modified tests used in analysis of specimens or medical laboratory experiments.
Education
Master's - Public Health
Grand Canyon University
01.2021
Bachelor of Health Sciences -
Independence University
01.2014
Science, Medical Assisting
Westwood College
01.2005
Skills
- GROWTH-ORIENTED HEALTHCARE COMPLIANCE OFFICER
- Healthcare Coordinator
- Medical Office Mgr
- Patient Access Coordinator
- Practice Administrator
- Patient-Centered Care
- Medical Documentation
- Claims Processing
- Financial Management
- Increased Efficiency
- Streamlined Operations
- Ensured Compliance
- Improved Turnaround
- Boosted Satisfaction
- Drove Compassionate Care
- Processed Claims
- CERTIFICATIONS, LICENSES, & LANGUAGES
- Licenses:
- Notary Public
- Office Record Management
- Event Coordination
- Professional and Courteous
- Schedule Management
- Microsoft Office
- Judgment and Decision Making
- Strong Organizational Skills
- Resource Coordination and Allocation
- Appointment Coordination
- Task Prioritization
- Ease with Computers and Technology
- Verbal and Written Communication
- Computers and Technology
- Confidentiality and Data Protection
- Meticulous Attention to Detail
- Confidential Document Control
- Writing and Editing
- Staff Orientation and Training
- Problem Solving
- Critical Thinking
- Customer Service
- Highly Efficient and Productive
- Bilingual in Spanish and English
- Business Administration
- Complex Problem Solving
- Dictation and Transcription
Accomplishments
- Certifications: Registered BLS/CPR Instructor thru AHA
Languages
- Bilingual (English/Spanish)
Timeline
Administrative Specialist
Inner City Health Center
08.2022 - Current
Adult Education Instructor
Denver Public Schools, Emily Griffith Technical College
01.2021 - 09.2022
Medical Assistant
Denver Health Medical Center, Bruce Randolph
01.2018 - 12.2021
Sterile Processing Technician
St. Anthony Medical Center
01.2017 - 01.2018
Vice President
Women's Wellness Connection, Colorado
01.2015 - 10.2017
Medical Assistant Supervisor
Metro Community Provider Network
07.2007 - 01.2017
Master's - Public Health
Grand Canyon University
Bachelor of Health Sciences -
Independence University
Science, Medical Assisting
Westwood College
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