Rosalind Aycock
Murfreesboro,Tennessee
Summary
Adaptable customer service professional with strong communication, attention to detail, and office administration skills. Experienced in handling complaints, routing enquiries, and maintaining organized systems for inboxes, protocols, and follow-ups. Ready to support accurate reporting, compliant guest communication, and efficient service delivery. Passionate about travel with firsthand experiences in different cultures, particularly in South America.
Overview
5
5
years of professional experience
Work History
Central Reservations Executive
The Chestnut Group
Bury St Edmunds, United Kingdom
04.2025 - 09.2026
- Supported office-based guest communications for pub and hotel properties, handling incoming calls and routing requests to correct teams.
- Managed high-volume switchboard activity, responding to 50+ daily calls.
- Directed guest questions to appropriate departments and provided polite front-desk support.
- Maintained GDPR-safe greeting and information-handling procedures during guest interactions.
- Coordinated bookings and property information across 24 locations.
- Helped resolve guest complaints, organized inbox, feedback, complaint, and protocol systems, and prepared cleaned data plus tables and charts for management reporting.
- Handled complaints when needed
- Created organizational systems for inboxes, feedback, complaints and protocols
- Compiled raw data, cleaned the dataset to prepare it for management reporting
- Designed comprehensive tables and charts to summarize requested data figures
- Tracked action items and follow-ups across Chestnut Group departments.
- Developed and implemented strategies to increase executive efficiency.
Retail Sales Assistant
Seasalt
Bury St Edmunds, United Kingdom
10.2024 - 01.2025
- Processed cash transactions using register and point-of-sale systems.
- Checked order details carefully to reduce errors.
- Handled simple cash calculations accurately.
- Kept shop floor clean and organized throughout shifts.
- Provided friendly customer support and improved service experience.
- Supported temporary holiday staffing needs during Christmas period.
Receptionist
Mercedes
Bury St Edmunds, United Kingdom
09.2022 - 02.2024
- Served as first contact for customer complaints, routing queries accurately for quick resolution.
- Managed high volumes of external and internal queries across phone, email, and face-to-face channels.
- Prepared correspondence, corporate emails, and letters in line with internal style guides.
- Kept reception area clean, tidy, and hygienic.
- Handled varied general administrative tasks to support daily office operations.
- Opened, sorted, distributed, collected, and processed post.
- Delivered clear, professional telephone communication.
- Provided warm, friendly greeting for visitors.
- Presented a smart, professional appearance at reception.
- Supported smooth running and daily operation of the reception desk.
- Applied strong IT skills across routine office tasks.
- Supported sales department with administration and paperwork.
- Greeted Mercedes-Benz showroom visitors and directed them to sales or service teams.
Waitress
Sally Lunn's
Bath, United Kingdom
06.2021 - 06.2022
- Cleared dirty dishes, wiped surfaces, and refreshed glasses or beverages to keep tables tidy.
- Listened to guest complaints and notified the restaurant manager to support prompt issue resolution.
- Answered menu questions and offered recommendations when requested.
- Noted dietary concerns and special requests while suggesting starters or add-on items to drive upsell opportunities.
- Communicated with kitchen staff about customer allergies, dietary needs, and special requests.
- Monitored guest satisfaction across each course and beverage refill, adjusting service as needed.
- Checked identification for legal drinking age and discontinued alcohol service for intoxicated guests to support compliance and limit liability.
- Shared restaurant building history and background with guests as requested.
Education
Bachelor of Arts - History
Bath Spa University
Bath, United Kingdom08-2023
High School Diploma -
King Edward VI Grammar School
Bury St Edmunds, United Kingdom06-2019
Skills
- Reservation systems
- GDPR compliance
- Data reporting
- Inbox management
- Customer service
- Office administration
- Complaint handling
- Booking coordination
- Record keeping
- Effective communication
- Attention to detail
- Problem solving
- Customer retention
- Customer relations
- Team leadership
Timeline
Central Reservations Executive
The Chestnut Group
04.2025 - 09.2026
Retail Sales Assistant
Seasalt
10.2024 - 01.2025
Receptionist
Mercedes
09.2022 - 02.2024
Waitress
Sally Lunn's
06.2021 - 06.2022
Bachelor of Arts - History
Bath Spa University
High School Diploma -
King Edward VI Grammar School