Rosalind Baker
Cincinnati,OH
Summary
Results-driven Branch Manager at Acceptance Insurance with expertise in driving sales performance and enhancing customer relationships. Proficient in CRM systems and operational excellence, focusing on team development and customer satisfaction. Committed to strategic coaching and relationship building for sustained business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
Acceptance Insurance
01.2021 - Current
- Lead the sales team’s daily performance and/or targets
- Expand business by proactively building relationships with existing customers to meet the agreed upon
- production and active customer goals
- Coach members of the sales team to deliver a standard of customer care consistently
- Oversee the sales team to achieve operational targets and monitoring performance
- Assists with any escalated customer service issues and/or questions that may arise
- Executes all aspects of Store Operational Excellence (SOE)
Teacher - Kinderarten/Preschool Teacher
Growing Together Learning Center
08.2015 - 01.2021
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student participation.
- Assessed student progress using various evaluation tools and techniques.
- Collaborated with colleagues to design interdisciplinary projects and activities.
- Facilitated parent-teacher conferences to discuss student development and needs.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Customer Service Representative
Netrada
06.2012 - 08.2015
- Enhanced customer satisfaction by resolving inquiries through effective communication.
- Managed high call volumes, ensuring prompt responses to customer concerns.
- Trained new team members on customer service best practices and policies.
- Implemented feedback systems, improving service quality and customer satisfaction.
- Maintained professionalism while effectively resolving disputes in high-stress situations.
- Developed extensive product knowledge to provide accurate customer information.
Education
High School Diploma -
Thomas Kelly High School
Chicago, ILAssociate of Arts -
Olive Harvey College
Chicago, IL05-2001
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Proficient in CRM, Microsoft Office, Ultipro, Risk Mitigation, Interviewing and Hiring, Staff Development and Communication skills
Certification
Certified in Early Childhood Development and Education
Licenses
Property & Causality (OH)
Timeline
Branch Manager
Acceptance Insurance
01.2021 - Current
Teacher - Kinderarten/Preschool Teacher
Growing Together Learning Center
08.2015 - 01.2021
Customer Service Representative
Netrada
06.2012 - 08.2015
High School Diploma -
Thomas Kelly High School
Associate of Arts -
Olive Harvey College