Results-oriented professional with over 30 years of customer service experience, providing exceptional support in both face-to-face and phone-based roles. Demonstrated ability to resolve complex customer issues and maintain high satisfaction levels. Proven track record of success in training, operations, and problem-solving roles. I am known for my unquestionable dependability and always being ready for new opportunities. I will prove my ability to move into needed roles when asked, and welcome new challenges, to meet them with a persistent work ethic to get the job done. I'm always determined to work out projects that require thought and hands-on experience. I am also proficient in Microsoft Word, Outlook, PowerPoint, and have a working knowledge of Excel.