Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosalind Bennett

Dallas,TX

Summary

Dynamic Customer Support Specialist with proven call center experience at Willis Towers Watson. Skilled in technical troubleshooting and problem-solving, I enhanced customer satisfaction through empathetic communication and effective resolution of concerns. Recognized for maintaining high call quality standards while managing a high volume of inquiries, ensuring customer loyalty and trust.

Overview

25
25
years of professional experience

Work History

Customer Support Specialist

Willis Towers Watson
07.2014 - 02.2025
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Adhered to Health Reimbursement and Health Savings Account guidelines while managing and solving customer concerns.
  • Conducted outbound calls to ensure timely follow-ups.
  • Supported troubleshooting efforts for website issues.

Customer Service Representative

Target
09.2010 - 07.2014
  • Responded to customer requests for products, services, and company information.
  • Resolved return and refund issues promptly.

Customer Service Representative

Walmart
03.2000 - 08.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and handling customer returns and refunds

Education

GED -

WT White High School
Dallas, TX

Skills

  • Call center experience
  • Technical troubleshooting
  • Empathy and patience
  • Email communication
  • Problem-solving abilities
  • Knowledge of Health Reimbursement and Health Savings Accounts

Timeline

Customer Support Specialist

Willis Towers Watson
07.2014 - 02.2025

Customer Service Representative

Target
09.2010 - 07.2014

Customer Service Representative

Walmart
03.2000 - 08.2010

GED -

WT White High School

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